• Manage the team to deliver the target/budget on delinquency, impairment and OPEX
• Bring down the delinquency and impairment % and benchmark against the best in industry
• Plan, communicate, execute and monitor various callings strategies for effectiveness and targeted settlement plans
• Maximizing the productivity and effectiveness of technology and collectors, to meet management goals.
• Drive the department’s business development initiatives and implementing cost management activities
• Consistently review on improving the internal process
• Explore alternatives for cost saving and initiatives
• Analyze and conduct Portfolio analysis when required
• Review loan collection & recovery process, SOPs, and policies;
• Liaise with lawyers and State Authorities to liquidate the collateral according to Cambodian laws;
• Manage customer’s complaints within TAT
• Plan and execute system enhancement & digitization projects related to Collections
• Ensure the team’s strict adherence to all internal policies, procedures, NBC and BNM guidelines
• Carry out any others duties as directed by the management from time to time

• Graduate from University or College, probably in Finance and Banking, or Law

• At least 7 years of work experience in banking sector and/or law firm with at least 2 years in managerial role, having experience in loan recovery is a plus
• Solid understanding of loan recovery and litigation process
• Ability to work independently, work under pressure, and display effective leadership skills
• Strong analytical skills and process management skills
• Strong problem-solving and negotiation skills
• Remarkable skills in dealing with difficult people and handling stressed situations effectively
• High proficiency in English and Khmer language
• Knowledge with Microsoft Office Suite, with advanced Excel skills