Malaysia Job Openings

Brandt International Sdn Bhd

(Immediate Hiring) Customer Service Executive - Ampang Jaya

Ampang

FULL TIME

September 19, 2024

Customer Service Executive (Contact Center)
  • Full Time position (1 year contract)
  • Training: 1 month including off day
  • Fix Attendance Allowance : RM200
  • Working Location : Ampang Jaya, Jalan Kolam Air Lama. (Near Ampang Puteri Hospital / Behind Ampang Point)
  • Working Hours: Rotation Shifts , Monday – Sunday (5 working days & 2 rotational off days)
  • Working Time : (Earliest Shift: 8.00am) (Last Shift: 9pm)
(8.00am - 5.00pm, 8.30am - 5.30pm, 9.00 am - 6.00pm, 10.00 am - 7.00pm, 11.00am - 8.00pm, 12.00 pm- 9.00 pm)
  • Training Provided
Summary
  • To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, provide first excellent contact resolution, and perform outbound calls when necessary.
Job Descriptions.
  • Providing complete information about the product to the customer.
  • Solving all product or service-related issues of the customers.
  • Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
  • Keeping a proper record of the customers.
  • Maintaining and updating the information of the customers regularly
  • Providing the best possible solution to the queries of the customers
Job Requirements:
  • Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
  • Ability to read, write and converse fluently in English and Bahasa Malaysia.
  • Able to work rotational shifts including night shift (if and when required), weekends, and public holidays.
  • Possess outstanding customer service skills, customer-focused, with a desire to resolve each customer's issue.
  • Strong interpersonal skills and ability to manage difficult customer situations
Job Type: Full-time
Pay: RM2,000.00 - RM2,400.00 per month
Application Question(s):
  • Are you able to work full time at Ampang Jaya?
  • Are you able to join immediately on 23rd September?
  • Are you able to attend walk-in interview?
  • Do you have your own transport?
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