Malaysia Job Openings
Motor Image Malaysia Sdn Bhd
Intern (Subaru Aftersales Department)
Petaling Jaya
FULL TIME
October 27, 2024
Execute reminder call to customer, call all the long-lost customer, assist service advisor during peak hours and support management in task
Daily Deliverables
- Acts as the first level of support to all Service customers. Greet and welcome customers immediately in a courteous manner.
- Validate and update customer information in the system.
- Performs vehicle inspection and walk-around check with the customer.
- Listen to customer requests and concerns, upsell products and services and prepare repair order. Analyze and review vehicle service history.
- Explains servicing details to customers including estimate time of completion, payment mode available and cost estimates.
- Review repair orders and technician write up and effectively communicate with customers regarding services recommended and performed.
- Perform encoding of labor and other miscellaneous charges in the system, checking of parts issued and coordinating with the Service Admin for billing and closing of repair order.
- Check of vehicle cleanliness before releasing to customer.
- Explains services performed and remind customer on the date of next visit. Assist on payment and releasing of vehicle.
- Perform reminder call to customers. Call long-lost customer to make a service appointment.
- Assist in the appraisal of repair work coming into the Service Department.
- Escalate and coordinate potential customer complaint to Service Head and assist on the resolution.
- Monitor the status of general job repairs and ensure proper coordination with internal departments (Technician, Parts, Service Admin and Service Head)
- Review of parts arrived monitoring and provide feedback to customer.
- Review of open repair orders and discuss the status of repair with the Service Head.
- Ensure customer fill the survey form during the car collection.
- Ensure there is no Recall Campaign was missed and provide the justification for not perform the campaign.
- Attend and participate actively on group meetings, clarify and raise issues as needed.
- File and organize closed repair orders and service invoices.
- Coordinate with customer service department with regards to feedback received from customers.
- Review with supervisor all noted customer issues and concerns and work to resolve and avoid repeat of concerns.
- Demonstrate an interest in growing the dealerships business.
- Recommend improvement on service operation work process.
- Develop as many solution methods as possible, attempting to keep costs reasonable for customers
- Help improve brand awareness and social media presence by posting/sharing advertisements online to increase connections / network.
- Liaise with executive and senior administrative assistants to handle requests and queries from another department.
- Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
- Implement clerical duties and administrative processes.
- Develop and maintain a filing system.
- Supporting management and staff with any necessary administrative tasks.
Contract length: 3 months
Pay: RM500.00 per month
Benefits:
- Free parking
- Monday to Friday
- Please specify your available dates and internship duration.
- Please state the name of your course/program.
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