What You'll Do:

• Provide system operation training, consultation, and technical support to company employees. Identify and report system issues to management, coordinating with external service providers when needed, and ensuring timely resolution.
• Act as a franchise system administrator, handling system initialization, permission management, and configuration maintenance.
• Gather and analyze customized requirements, collaborating with HQ IT to support system research and communicate technical solutions involving internal and external providers.
• Monitor system development progress, including planning and management for verification and trial operation stages post-launch.
• Offer technical support for company computers, networks, email systems, and office software.

What We're Looking For:

• Minimum of 5 years' experience in IT system development with the ability to quickly master system operations.
• Project management experience with proficiency in overseeing IT project processes.
• Strong understanding of both business and systems, paired with excellent communication skills to assist employees in system use.
• Fluency in English is required, and proficiency in additional languages like Mandarin or Bahasa Malaysia is a plus.

Please note that only shortlisted candidates will be contacted
Job Type: Full-time
Pay: RM6,500.00 - RM8,000.00 per month
Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Education:

• Bachelor's (Preferred)

Willingness to travel:

• 50% (Preferred)