Malaysia Job Openings

SRG Asia Pacific Sdn. Bhd.

Live Chat Consultant (NOVEMBER INTAKE)

Kuala Lumpur

FULL TIME

October 23, 2024

#Build Your Dream With Us
If you are ambitious and aspire to grow in your career, you are the right candidate for this role. SRG provides you opportunities to make your dreams a reality and to unleash your full potential.
POSITION SUMMARY:
The Customer Care Consultant (CCC) role is to resolve customer complaints via livechat. The CCC is required to greet customers warmly and ascertain the problem . The CCC is also required to assist customers in their inquiries.
DUTIES AND RESPONSIBILITIES:
  • Professionally Interact with customers via live live chat (end to end handling of live chat ) as part of inbound and outbound function to provide information and assistance
  • Escalated complaints or requests via Service Requests & Trouble Tickets
  • Cross-selling of all products and services including all upgrades for product & packages
  • Spin-gating attempt for customers who request to downgrade their packs
  • Achieve productivity standards and goals while maintaining the highest level of customer service
  • Undertake any other duties as-and-when assigned by the Management
  • You will be accountable for meeting individual (KPIs) and team goals
REQUIREMENTS:
  • Minimum Qualification - Degree Fresh Grad / Diploma with 6 Months of Experience and SPM with 2 Years of related working experience
  • Experience in customer service roles is desirable. Past working experience in contact/call centerare encouraged to apply
  • Good command of spoken and written English, Bahasa Malaysia, Tamil & Mandarin
  • Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy,ethical, and goal-focused
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasive,immaculate telephone manners, and communication skills
  • Stress tolerance and able to work under pressure
  • Able to work on public holidays, weekends (ROTATIONAL SHIFT BASIS; 8 AM – 12AM)
  • Required to have own transportation arrangement
  • Able to start immediately
What you would enjoy as SRGian?
  • Ability to earn high performance incentives
  • Performance based environment which gives you an opportunity to outshine
  • Constant support and extensive training to prepare you for your role and your career growth
  • Be coached and mentored by the experts in the field
  • Rigorous expansion which gives you great opportunity for career advancement
  • Exposure & experience in a fast paced BPO Call Centre Industry
  • Ability to sharpen and enhance your communication and negotiation skills
  • Convenient & easy access to working location (KL Sentral) - accessible to all modes of public transport
  • Fun and exciting work environment
  • Engaging activities and recognition programs
  • Medical claims, Employer’s EPF contribution and social security coverage
  • You will be entitled to get increment of salary RM 200 (Fixed) if achieve KPI on 2 Months
Terms and conditions applies * your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your confirmation with SRG AP.
Job Type: Full-time
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance
Schedule:
  • Afternoon shift
  • Day shift
  • Early shift
Supplemental Pay:
  • Performance bonus
Experience:
  • Customer service: 1 year (Preferred)
Expected Start Date: 11/15/2024
New Job Alerts
SUSHI KING SDN BHD

Assistant Restaurant Manager (Sushi King Cenang Mall Langkawi)

Kuah

FULL TIME

November 10, 2024

View Job Description
Govean malaysia

Pembantu Jualan (Kemasukkan Segera)

Seremban

FULL TIME

November 10, 2024

View Job Description
IBU PEJABAT BULAN SABIT MERAH MALAYSIA

PEMBANTU PERUBATAN AMBULANS

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description
IBU PEJABAT BULAN SABIT MERAH MALAYSIA

Partnerships & Grants - Penolong Pengurus / Pegawai Kanan

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description
Wildlife Conservation And Science (Malaysia) Bhd.

Senior Counter Wildlife Trafficking Officer

Rompin

FULL TIME

November 10, 2024

View Job Description
Looking for similar job?
The Pink Apparel Company

Tiktok/ Shopee LIVE Host + Content Creator

Sungai Besi

FULL TIME

October 10, 2024

View Job Description
Store N Go Sdn Bhd

Live Stream Host (Kluang)

Kluang

FULL TIME

October 9, 2024

View Job Description
DALAGA ABAYA SDN BHD

TIKTOK LIVE HOST

Kuala Lumpur

FULL TIME & PART TIME

October 9, 2024

View Job Description
IMAAN UNIVERSAL RESOURCES SDN BHD

PART TIME LIVE HOST

Setapak

FULL TIME & PART TIME & CONTRACT

October 9, 2024

View Job Description
DALAGA ABAYA SDN BHD

TikTok Live Host D'yana

Kuala Lumpur

FULL TIME

October 9, 2024

View Job Description
DESINCE SDN. BHD.

Live Stream Host (Morning Shift)

FULL TIME & PART TIME

October 10, 2024

View Job Description
See What’s New: SRG Asia Pacific Sdn. Bhd. Job Opportunities
SRG Asia Pacific Sdn. Bhd.

Customer Service (November Intake)

Kuala Lumpur

FULL TIME

October 20, 2024

View Job Description
SRG Asia Pacific Sdn. Bhd.

RECOVERY OFFICER/ COLLECTION OFFICER (IMMEDIATELY)

Kuala Lumpur

FULL TIME

October 12, 2024

View Job Description
SRG Asia Pacific Sdn. Bhd.

Customer Service Representative (Immediately)

Kuala Lumpur

FULL TIME

October 12, 2024

View Job Description
SRG Asia Pacific Sdn. Bhd.

Recovery Officer

Kuala Lumpur

FULL TIME

October 11, 2024

View Job Description
SRG Asia Pacific Sdn. Bhd.

Customer Service Representative

Kuala Lumpur

FULL TIME

October 9, 2024

View Job Description
View More Jobs by SRG Asia Pacific Sdn. Bhd.
New Job Alerts
SUSHI KING SDN BHD

Assistant Restaurant Manager (Sushi King Cenang Mall Langkawi)

Kuah

FULL TIME

November 10, 2024

View Job Description
Govean malaysia

Pembantu Jualan (Kemasukkan Segera)

Seremban

FULL TIME

November 10, 2024

View Job Description
IBU PEJABAT BULAN SABIT MERAH MALAYSIA

PEMBANTU PERUBATAN AMBULANS

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description
IBU PEJABAT BULAN SABIT MERAH MALAYSIA

Partnerships & Grants - Penolong Pengurus / Pegawai Kanan

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description
Wildlife Conservation And Science (Malaysia) Bhd.

Senior Counter Wildlife Trafficking Officer

Rompin

FULL TIME

November 10, 2024

View Job Description