Malaysia Job Openings

SRG Asia Pacific Sdn. Bhd.

Customer Service Representative

Kuala Lumpur

FULL TIME

October 9, 2024

Job Highlights
- MNC Company & Professional Career Exposure
- Easy access to Public Transport
- Young Vibrant Working Environment
Our work environment includes:
  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement
  • Comprehensive training and ongoing support.
  • A supportive and inclusive work environment.
  • Modern office setting
  • Wellness programs
  • On-the-job training
  • Safe work environment
  • Flexible working hours
  • Casual work attire
POSITION SUMMARY: As a Customer Service Representative, you will be the primary point of contact for our customers. You will provide timely and effective support to resolve inquiries, address concerns, and ensure a positive experience with our brand. Your role will involve handling a variety of tasks, including answering customer questions, troubleshooting issues.
DUTIES AND RESPONSIBILITIES:
- Professionally Interact with customers via voice (end-to-end handling of calls) and non-voice channel (live chat transactions) as part of inbound and outbound function to provide information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets Cross-selling of all products and services including all upgrades for products & packages
- Spin-gating attempt for customers who request to downgrade their packs Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as and when assigned by the Management You will be accountable for meeting individual (KPIs) and team goals
REQUIREMENTS:
  • Fresh graduate are welcome
  • SPM/Diploma/Degree
  • Experience in customer service roles is desirable.
  • Past working experience in contact/call center is encouraged to apply
  • Good command of spoken and written English and Bahasa Malaysia
  • Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
  • Stress tolerance and ability to work under pressure
  • Able to work on public holidays, and weekends (TWO (2) ROTATIONAL SHIFT BASIS; 9AM - 7PM)
  • Able to start immediately
Job Type: Full-time
Pay: RM2,200.00 - RM2,600.00 per month
Benefits:
  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance
Schedule:
  • Day shift
Supplemental Pay:
  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Signing bonus
Education:
  • STM/STPM (Preferred)
Experience:
  • Customer service: 1 year (Preferred)
Language:
  • English (Preferred)
  • Bahasa (Preferred)
Expected Start Date: 10/17/2024
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