Manager - Personal Financial Services (Product & Portfolio Management - Mortgage)

If you are looking to excel and make a difference, take a closer look at us...

• Develop value add / income generating products that would help the Bank in achieving business objectives & goals
• Product Management to ensure all relevant forms/documents/ PDS/Fees and charges etc are updated on time to ensure compliance towards BNM guidelines and the Bank's compliance requirements.
• Develop digital solutions to provide 24/7 services and improve customers engagement / self-service capabilities that would enable the Bank in achieving business objectives & goals
• Portfolio Management with in-depth analysis and understanding of the portfolio and system to formulate relevant system enhancement requirement to improve customer experience and customer handling
• Provide system enhancements requirement, coordinate and participate in UAT & health checks to ensure system functionality as per requirements and smooth implementation
• Manage business partners i.e. ad hoc solicitor requests, annual review and empanelment.
• Work with Customer Advocacy, Call Centre and other frontliner units to resolve customer complaints timely and efficiently. Develop strategies/plans/processes to prevent or minimize occurrences of complaints.
• Provide training and guidance to salesperson/Branch on product / policy / processes.
• Ensure compliance in all internal and external dealings.

Job requirement

• Experience in data analysis and data management
• Experience in system enhancements, UAT & health checks
• Experience in handling of customer requests; complaints investigation and resolutions

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Job ID JR0000018659