Job description

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If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of MI & Reporting Manager.

• To provide supportive Collection MIS for portfolio managed by Collections. This includes devise and analyse Collections related MI for all retail products and make recommendations based the MIS to support effective collections management.
• Review MIS reports such as Portfolio Performance Reports, Net Flows, Key Productivity reports to measure success of units and implement robust collection strategies based on MIS.
• Supporting various Analytical projects and deliverables in the domain of Collections and Underwriting Service

Principal Accountabilities:

• Contribute to meet department financial KPI.
• Responsible for NPL month end reconciliation and reporting. Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security, etc.
• Ensure timely submission of compliance and regulatory reports to BNM and submission of all NPL reporting in new classification, provisioning, write-off, write down, upgrading, payments, recoveries to Senior Management, EXCO, BNM, GRCA through Risk & FIN in an accurate and timely manner.
• Provide and set up daily collector performance reports to all collectors and team leads to ensure productivity is tracked and monitored.
• Provide monthly forecast on provision, write-off, recoveries, Net Credit Losses (NCL), flow rates and delinquency.
• Provide analysis on monthly actual provision, recovery, flow rates, delinquency and collector’s productivity.
• Provide regular and periodic exception reports listing for Collection team.
• Perform process review and automation for Collection team.
• Perform validation and tracking of monthly collection operation (upgrade, downgrade, re-write, write-off, valuation, legal fees, etc) with impact to provisioning and GL.
• Perform validation, review of submission of monthly expenses; accrual charges, claims and direct and indirect costs.
• Assist in presenting analytical observation and influence decision-makers to propose policy recommendations.
• Support Collections initiatives to control performance, delinquency rates and credit losses.
• Preparation and compilation of monthly or ad hoc reporting (including presentation materials).
• Ensuring policies guidelines and audit recommendations are adhered to.
• Identify and manage information security risks that are specific to their line of business/ function as directed by BIRO.
• Participate in the implementations of all relevant projects/initiatives as directed by the BIRO.
• Take on ad hoc projects and/or special tasks assigned by Head of Department.

Requirements

• Relevant Tertiary or equivalent professional qualification.
• Preference with Collections Management experience.
• At least 2 years of proven data analysis and/or IM experience, or equivalent.
• Strong programming knowledge of SAS, SQL, Web based data visualization technologies and knowledge in data management, analysis and simulation.
• Capability in handling portfolio risk management, scoring techniques and automated collection tools are highly technical.
• Post Graduate degree in quantitative disciplines (Statistics, Economics, Engineering, Mathematics, Operations Research, Management Science) would be an advantage.

Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
Opening up a world of opportunity.
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Issued by HSBC Bank Malaysia Berhad