Malaysia Job Openings

IKEA

Omnichannel Development Manager

Petaling Jaya

FULL TIME

November 7, 2024

Job ID: REF5605K
Date posted: 07/11/2024
Company description
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description
About the job
Are you passionate about shaping the future of omnichannel retailing? As the Omnichannel Development Manager at Ikano Retail, an IKEA retailer in 5 countries, you will play a pivotal role in enhancing the customer experience across multiple channels. You will drive strategic initiatives that elevate both the in-store and digital experiences, ensuring a seamless, personalized journey for our customers. Your work will be crucial in aligning key stakeholders and spearheading the development of innovative customer-facing solutions that define the future of IKEA’s omnichannel presence.
Your assignment
In this role, you will:

Drive the creation of a unified customer experience that increases accessibility, convenience, and loyalty across all digital and physical touchpoints.
Collaborate with functional and market leaders to remove barriers to a seamless shopping experience and empower store coworkers with tools and training for omnichannel selling.
Drive strategic initiatives such as launching new payment & financing solutions or new digital solutions, such as personalized content and AI support, to enhance both in-store and online customer engagement.

Qualification
Your profile

You are motivated by IKEA’s values and the drive to create an exceptional omnichannel future.
You have expertise in designing solutions enhancing customer experience across all touchpoints. You are familiar with modern payment & consumer financing products and/or you have experience in the area of customer support centers.
You have experience in stakeholder management, project management, change management, and are able to influence and lead cross-functional teams to deliver on strategic goals.
You are analytical and data-driven, using insights to guide both tactical and strategic decisions

More Information
Your application
We hire based on our values. Watch the video and answer the following question in your application:
What do you want to do differently in your next role? Why? What impact is it going to have on you and others? Please apply by 16 November 2024

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