The role involves supporting the development and delivery of health insurance products through various stages, from idea generation to post-launch review. Key responsibilities include collaborating with internal and external stakeholders, conducting market intelligence studies, and managing projects related to regulatory changes and new systems. The position also requires providing ongoing product support and coaching junior team members.

• To support the development and delivery of health insurance products as per the Product Development Process defined by Product Steering Committee (PSC) and in accordance with the schedules set in product calendar. This includes all stages within the process ranging from insights into customers / distributors / competitors, product ideas generation, feasibility evaluation and conversion of idea into product design, ensure competitiveness in product pricing, product launch, post-launch review/ monitoring and recommendation for potential enhancements.
• Collaborate with team members, internal/ external stakeholders to ensure timely and accurate delivery and execution of product implementation including product marketing/ customers’ materials, training, proposition/ sales pitching, system requirements, product approval materials for PSC as well as group office, User Acceptance Testing etc.
• To support the conduct of market intelligent study via regular structured product focus group to meet up with distributors, market watch and monitoring of new product launches by competitors for analysis to generate ideas and collect feedback for health insurance products.
• To support on projects relating to changes due to new regulatory/PCA requirements and new systems, which include coordination with other project stakeholders such as IT, Operations, Distribution, Actuarial and Compliance.
• Provide on-going product support in all matters related to products including campaigns, leads and activation activities.
• Collaborate with the team members to provide timely and accurate delivery and response to product queries from internal and external stakeholders.
• Coaching and guidance to supporting executives and interns.

• Degree in Business, Marketing, Actuarial Science, Economics or related disciplines
• Minimum 8 years working experience in the insurance industry, preferably in the function of product development or product marketing.
• Well versed in health insurance product.
• Proficient in written and spoken English and Bahasa Malaysia. Mandarin will be added advantage.
• Meticulous with the ability to work under pressure.