Job Title: Process Executive (Content Reviewer) – Thai Language
Job Location: KL, Malaysia
Relevant Experience: 0 – 2 Years
Core Competencies:

• Excellent written, reading & spoken communications skills in English & Thai and understanding of local culture
• Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines
• Possess the ability to work in a team environment as well as independently
• Sense of ownership and pride in your performance and its impact on the team.
• Experience in data analysis and reports (not mandatory)
• Have an extensive exposure to customer service (not mandatory)
• Set a healthy environment in the team and positive mind frame in the individual
• Ability to work in a fast-paced, constantly evolving environment
• Proven track record of exceptional performance and high productivity
• Quick learning and understanding of complex processes

Other Requirements:

• Candidate should be comfortable to work in normal working hours and work overtime
• Ability to work with a high degree of accuracy (great attention to detail / content review)
• Ability to work in a fast-paced environment with minimal supervision
• Customer service orientation and ability to work in a team
• Strong keyboard and analytical skills
• Ability to perform in adverse situations

Roles & Responsibilities:

• Listing Review (Verify and review information as per policy and guidelines)
• Analyze the data, reviews, moderated and fixes relevant data, Resolves user reports and queries
• Basic Listing Review
• Listing verification. Identify spam trends and escalate to relevant teams
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
• Gather information via outbound calls to businesses
• Work collaboratively with the Team Leads

About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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