Malaysia Job Openings

Cognizant

Client Relationship Manager - Malaysia

Kuala Lumpur

FULL TIME

September 20, 2024

As a Client Relationship Manager, you will be key contributors to growing business and managing customers of Cognizant IT and Consulting Business. You will support the Client Partners and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. You will proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. You will work with delivery teams to maximize renewal business, optimizing the resource mix and navigating scope changes to ensure client expectations are met. You will work towards establishing a positive client experience through delivery excellence. This role is a highly visible role, providing challenging opportunity and will require high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
Role and Responsibilities

Serve as the primary management contact and client liaison and develop ‘Trusted Advisor relationships with Cx Os and other key stakeholders
Responsible for managing the P&L of portfolio, business planning / budgeting
Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio
Negotiate commercial terms of engagement
Manage client expectations, provide updates to the senior management, and participate in steering review meetings
Identify strategic initiatives that help clients’ business achieve their goals and drive transformational programs
Work with the delivery team and third-party vendors to ensure that project risks are minimized and project goals are met
Provide thought leadership and innovation in managing strategic customers.

Job Requirements

Experience in account management, domain consulting, business development activities in IT service industry with proven track record in managing global and local clients
Seasoned business development professional with excellent track record in managing, retaining and developing business
Strong knowledge of Malaysia market across technology and business segments and industries
Experience and knowledge in latest digital innovations and experience in selling transformation solutions
Experience in an onsite / offshore model
Strategic thinking, confident and the ability to plan ahead and stay the course
Proven track record of improving business performance and winning deals
Experience navigating in a large organization and working in a multi-dimensional matrix
Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal
Strong negotiation, communication and facilitation skills

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