Job Description
As the Retail Tech Project Manager, you are responsible for the successful roll out of new retail related tech capabilities within your region. You support the value streams and the regional functions in rolling out initiatives. You contribute to realizing the full business value from our technical capabilities by ensuring capabilities are in place at the right time with efficiency.
You have a good understanding of business tech products and can share this understanding and create engagement around their business value. You also have a good understanding of BT/retail core processes and associated solutions. You have the ability to design, develop and deliver roll out initiatives to maximize user adoption and effect realization from the product, with strong project management and problem-solving abilities. You are strong in communication, stakeholder and change management and ensure that processes run smoothly and in line with our goals. You are customer-centric and service minded and have a good understanding of how we operate our stores and meet our customers in stores.
Key responsibilities

• Ensure efficient roll-out of retail technical capabilities by coordinating with regions and functions to align roll-out plans, address regional compliance requirements for capturing business value, and serve as the primary escalation point for business end-users during roll-outs.
• Ensure stable tech operations and colleague focused support in your market / region.
• Support countries in product deployment which includes assisting with budgeting, resource allocation, communication, training, and change management.
• Participate in driving organizational change to secure the evolution of our physical store portfolio and operating model.
• Build a strong collaborative network across sales markets in your region to ensure speed and alignment with the regional implementation plan for the Omni Store Operating Model.
Engage closely with global and regional functions to balance scope, delivery timeline, and cost.

Qualifications
To be successful in the role of Retail Tech Project Manager, you should have a good understanding of business tech products, and ability to create understanding and engagement around their business value in your region. You have the ability to design, develop and deliver roll out initiatives to maximize user adoption and effect realization from the product, with strong project management and problem-solving abilities.
What you need to succeed:

• Experience from working in a region/sales market/area/store.
• Proficiency in operational understanding of IT-infrastructure services, components, and architecture.
• Has the ability to understand and execute tasks related to various tech infrastructure areas.
• Strong in communication, stakeholder and change management within an international and diverse context.
• Strong organizational skills to ensure processes are running smoothly and in line with common goals.
• Ability to get other people engaged and committed to contribute with the roll-out and change efforts.
Ability to quality assure larger releases in an efficient way (incl. test/acceptance routines).

Additional Information
This is a full-time position, based in Malaysia and reporting to the Regional Retail Tech & Operation Manager.

If you feel that your experience, skills and ambitions are right for this role, please send your application as soon as possible. Due to data policies, we only accept applications through the career page.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment types and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
Company Description
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M at https://hmgroup.com.