Senior Backup Admin
Contract- 1 year and extendable
KL, Malaysia
Responsibilities

• Work with colleagues to help architect, engineer and implement backup and recovery solutions.
• Technical lead for complex projects that require high levels of skill in backup, recovery, operating systems and networking.
• Deploy and decommission Net Backup
• On-board new storage devices into Data Centers and remote offices throughout the globe.
• Perform Disk Appliance software and firmware upgrades.
• Perform Net Backup upgrades and migrations
• Support multiple operational and infrastructure related backup projects.
• Perform in-depth analysis and problem determination/resolution as it relates to day-to-day operations support
• Net Backup Primary, Media and client server failures/management
• Data Domain and Net Backup Appliance management
• Ops Center Backup Reporting Device failures/management
• Net Backup IT Analytics
• Restore Backup/Restore Services
• Life cycle management of the software and hardware portfolio
• Support of backups in Public Cloud (AWS and Azure)
• Open, modify and close change control tickets related to the management and maintenance of the backup infrastructure assets globally.
• Open, modify and close level 2 incident ticket related to backup infrastructure assets and help assist other technology platform groups when necessary related to severity 1 incidents when required.
• Create, modify reports related to our Net Backup Primary, Media, & Clients, Ops Center servers, this also includes Data Domain, and tape infrastructure used within backup infrastructure environments.
• Ensure that all Backup Infrastructure are monitored on a daily basis & that the proper alerting is setup and sent to the right technology group from a notification perspective.
• Deploy, support and troubleshoot Net Backup AIR replications.
• Work with internal teams and vendors on escalated incidents and problems related to backup infrastructure.
• Create, modify and publish process & procedural documents that our team can leverage to support the Backup Infrastructure globally.
• Ensure that all Backup Infrastructure deployed into our global environment meet or exceed the Audit, Risk, Governance, Disaster Recovery & Security requirements documented by policy.
• Implement standard configuration of the Backup Infrastructure to ensure consistency and supportability globally.
• Communication of ideas and information effectively via oral and written communication to a diverse audience.
• Process Flow and Log Analysis for Net Backup Primary, Media, Client, SAN zoning for tape drives, SAN Disk for Net Backup catalog, tape silos, tape drives, media pools, and firmware/software versions for these devices.
• Availability after normal business hours required, rotating on-call 24x7 support.

Qualifications

• Bachelor’s degree in computer science or related field from an accredited college/university or equivalent combination of education, training, and experience
• 5-8 years hands on experience in a technical backup infrastructure operational role supporting Net Backup Primary Server, Media Server, Data Domain and IBM tape library infrastructure.
• 2-4 years with VMware, NDMP, Oracle and SQL Backups
• Extensive experience with server networking
• Excellent communication skill required, both written and verbal
• Technical knowledge in Net Backup, Disk Appliances, Tape Libraries, Linux, Windows & Networks.
• Technical knowledge and experience with supporting data protection in Azure and AWS public cloud.
• Ability to actively troubleshoot incidents and escalate appropriate
• Understanding of ITIL and ISO operating guidelines; certification in ITIL preferred
• Strong process development and service delivery principles.
• Scripting skills in one or more languages (Perl, Python, etc)
• Experience with Change Control Ticketing & Incident Reporting and Ticketing
• Ability to manage and maintain own book of work.

Job Types: Full-time, Contract
Application Question(s):

• How many years of Backup Admin experience do you have?
• Are you comfortable for rotational shifts?
• Are you willing to commute to the client's location in KL, Malaysia?