About UOB

About the Department

Job Responsibilities

• Name Screening and Risk Ranking checking on account opening for Savings, Current and Fixed Deposit account
• Risk Ranking checking for PIB online account opening, only applicable for existing to bank Low Risk customer
• Name Screening and Risk Ranking for Off-Site account applications. To escalate all cases with moderate and high-risk customer to BPA for further checking and approval.
• Forward any changes to customer data (e.g. employment details) updated by customer in the application forms to AMG to update in system for approved cases.
• For successful PIB applications, forward to DNP to perform the account opening in RBK and GTD system. For successful off-site account opening, DNP will perform the account opening based on EWF results.
• Ensure the Unit’s job functions are performed in compliance with the Standard Operating Procedures, Country & Group Policies, Guidelines, and Regulators
• Fully understand own Key Roles & Responsibilities and continuously develop skills and enhance knowledge to meet job requirement.
• Handling and resolving branches/customer complaints proficiently. Displaying a high level of quality and professionalism when dealing with customer’s complaints.
• Carry out transactions accurately and efficiently in accordance to the procedures and guidelines
• Take ownership of each task to ensure requester’s satisfaction by going the extra mile in resolving complaints/processing errors and exceptional cases proficiently
• Ensure promptly escalations of issues for further investigation and closely monitor follow-ups until fully resolved
• Participate and involve in department's Business Continuity Plan / Disaster Recovery / BNM Contingency simulation testing
• Perform / Assist any other ad-hoc assignment or task as assigned by Unit / Department Head from time to time.
• Ensure all compliance information is disseminated to all relevant parties for action and feedback timely.
• Assist Team Leader/Unit Head in User Acceptance Testing (UAT) for system enhancement/ implementation.
• Attend periodical meetings for the unit to ensure all directions and feedback from both management and down liners are channeled properly and timely.

Job Requirements

• Recognized Degree or other equivalent qualifications
• Fresh graduated are welcome to apply
• Knowledge in Microsoft Office
• Effective Written and Verbal communication skills
• Active listening
• Ability to listen and assess customer/ liaising personnel concerns
• Ability to understand and identify appropriate solutions
• Ability to compose a concise and accurate message via email or verbally
• Analytical and display initiative to resolve problems
• Customer Service orientation
• Highly motivated & capable of producing quality and high accuracy work
• Ability to work in a fast pace and stressful environment
• Able to multi-task to take on additional tasks
• Able to handle objections from customers
• Know how to adjust rate of speech and language to meet customer level

Be a part of UOB Family