SCOPE OF WORK
Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
· Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
· Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
· Coordinates work activities among departments.
· Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
· Inventories stock to ensure adequate supplies.
· Evaluates records to forecast department personnel requirements.
· Makes recommendations to improve service and ensure more efficient operation.
· Prepares reports concerning room occupancy, payroll, and department expenses.
· Selects and purchases new furnishings.
· Performs cleaning duties in cases of emergency or staff shortage.
· Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
· Attends staff meetings to discuss company policies and patrons' complaints.
· Issues supplies and equipment to workers.
· Establishes standards and procedures for work of housekeeping staff.
· Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
· Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
Job Specification - Qualifications, Experience, Knowledge & Skills
· Diploma Certificate in Hotel Management/ Professional Certificates or any related field
· At least 2 -3 years of working experience in Hotel Industry
· Proven housekeeping or hospitality experience.
· Working knowledge of housekeeping.
· Proficient in all Microsoft Office applications.
· The ability to multitask.
· The ability to stand for extended periods of time.
· Excellent organizational and time management skills.
· Exceptional customer service skills.
· Effective communication skills.
· Good command of spoken and written in English and Bahasa Malaysia
· Positive attitude and must be a good team player.
Job Types: Full-time, Permanent
Pay: RM2,200.00 - RM2,600.00 per month
Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Expected Start Date: 10/01/2024