Deliverable(s):

• Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
• Resolve technical issues related to Arc GIS Desktop, Arc GIS Online, Arc GIS Enterprise, Arc GIS Pro, and enterprise geodatabases using Esri tools and other related technologies
• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
• Maintain comprehensive case documentation in customer relationship management (CRM) system
• As a subject matter expert, author and tech edit knowledge articles available to internal and external users
• Identify issues and log defects for software improvements
• Work in other technical areas of software support as customer and business needs require

Requirements:
· Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
· Excellent communication skill
· Solid understanding of GIS theory and applications
· Willingness to understand a broad range of software and how this software works together to form the Esri Arc GIS platform
· Identify, understand, and articulate solutions for customer issues by means of Arc GIS knowledge including installation, configuration, and performance of Arc GIS Enterprise and related Arc GIS Enterprise technologies
· Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems
· Ability to patiently communicate technical information clearly and concisely
· Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment
· Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency
· Strong prioritization skills including managing time and work load efficiently
Recommended Qualifications:
· Bachelor’s in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level (Master’s preferred)
Mandarin language is required (Reading/Writing/Speaking)
For English only please see the other job post.
Job Types: Full-time, Permanent, Contract
Contract length: 24 months
Pay: RM3,000.00 - RM5,000.00 per month
Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Are you willing to work night shift? (RM500.00 Allowance is provided)

Education:

• Bachelor's (Required)

Experience:

• GIS: 1 year (Preferred)

Language:

• Mandarin (Required)