Summary
Desktop Team Lead is responsible for providing leadership support and direction of the daily activities of End User Computing Team. The position oversees, monitor, and participates in various workstream tasks of the end user computing environment. Support may include but not limited to, hardware and software, printers, projects management, ITSM framework and support, documentation, process enhancement and related IT equipment. The role may also perform network and server related support upon request.
Responsibilities

• Lead and manage the daily operational service support and assist the respective services at site.
• Lead to analyse, diagnose and resolve account service issues
• Responsible for account services and prioritization of work requests for customers, as well as to integrate new, enhanced and existing service offerings for the account
• Ensure effective implementation and follow-up of ITSM processes of customers
• Monitor and ensure the service delivery and Service Level Agreements meet the customer obligations
• Identify, implement and drive service improvements to enhance customer satisfaction
• Provide relevant reporting and trend analysis statistics to pro-actively support and improve the customers’ businesses
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor Degree or Diploma in Computer Science or IT related studies
• Industry Certifications, such as A+, N+ and/or MCSE/CCNA, will be an added advantage
• At least 5 years of experience in a technical service and team lead’s role
• Sound technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments
• Effective oral and written communication skills
• Strong organizational and interpersonal skills
• Good customer service and support attributes
• Independent and results-oriented

Job Types: Full-time, Contract
Contract length: 12 months
Pay: Up to RM5,000.00 per month
Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you Malaysian?
• How long is your notice period to your current employer?
• How much is your monthly expected salary?

Education:

• Diploma/Advanced Diploma (Preferred)