ROLE SUMMARY

• Manage a contractor and vendor Infrastructure for daily operation, Internal project (IT) and external project (External). Monitor contract staffs and provide necessary advice and guidance
• To support and maintained our cloud infrastructure such as Office 365, Saa S, private cloud and other cloud services.
• Lead and implement a project initiative from Internal (IT) and external (business) support
• To review and execute a IT governance, Audit (Internal and External) and remediation plan
• To provide system administration and support AIX and for all Microsoft Windows servers, SAN storage, networks (LAN & WAN) as well as supporting and maintaining other IT infrastructure services which include Window, IBM p-series(AIX) and HP Enterprise Systems;
• To ensure stability, efficient operation and to provide support for all IT infrastructure services such as storage systems, VMware, Email system, Internet connectivity, Active Directory, Tape backup and Network Management Systems to achieve optimum IT Infrastructure performance and usage;
• To conduct periodic monitoring, maintaining, supporting, and optimizing all network equipment, servers and associated operating systems;
• To analyze, to communicate and to solve problems within the specified SLA in accordance to the IT service management model adopted by ISD;
• To assist and take lead in systems and network planning and implementation activities;
• To be able to perform 24 x 7 on-call support which requires the engineer to be on-site depending on problems encountered;
• To provide problem reports and systems/networks performance reports;
• To perform all duties assigned by management.

MAIN RESPONSIBILITIES
1. Tickets Handling and Resolution

• Ensure that work is completed in accordance with the specified SLA and procedures
• Identify and immediately escalate issues for further support assistance
• Perform problem diagnosis and resolution, determining root cause and actions to be taken

2. Technical support

• Install, configure and maintain operating systems (Windows and AIX), servers and networks (such as cabling, switches, load balancer and link optimizer)
• Perform system and network enhancements, apply system patches and OS hardening to improve system reliability and performance
• Perform troubleshooting analysis on servers, workstations, networks and associated systems
• To lead in systems and network installation, implementations and troubleshooting
• Interface and coordinate with application services teams, users, and vendors to assess requirements and to determine suitability of specific server hardware, network and system software solutions.
• Assist in the development, tracking and monitoring of Service Level Agreement either provided by the internal team or by the external service provider(s).
• Maintain standards and procedures for the database, network, storage and operating system environments; assist with the preparation of the specifications for server & network hardware and software systems that adhere to these standards and ensure interoperability with other servers or networks
• Maintain the reliability and functionality of the data backup and recovery environment, performance tuning, capacity planning, Disaster Recovery, ensure successful tape backup and restoration
• Ensure constant security and risk mitigation within IT infrastructure environment
• Perform asset and inventory management of software licenses, software, hardware and other IT supplies
• Ensure up to date documentations

3. Collaboration and Teamwork

• Collaborate with Data Center Operations, Application Services, Service Desk and IT Security Services teams by sharing relevant technical information and solution to a problem and assist in integrating new programs/designs into production environment
• Provide direction in the completion of assigned projects, either as a lead or as a participant, ensuring that objectives are met in accordance with prescribed priorities, time limitations and funding conditions
• Ensure the required technical support is given in accordance to the specified SLAs

4. Communication Effectiveness

• Update the users on the status of the incident, service request, and problem resolution
• Document the incident and problem resolutions for future reference
• Maintain a proper documentation of IT infrastructure setup including configuration, network diagram, system operating manual, etc.
• Escalate to management whenever there is a major service disruption

5. Influencing and Leading

• Serve as a mentor/development advisor and/or training resource to less experienced staff by providing an example with regard to quality of work.
• Ensure compliance and adherence to IT goals, policy and procedures
• Provide guidance to routine tasks

6. Decision making

• Follow closely the instructions and established work practices

7. To perform all duties assigned by management.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: Up to RM8,000.00 per month
Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How long is your notice period to your current employer?
• Are you Malaysian?
• How much is your monthly expected salary?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Systems Engineer: 5 years (Preferred)