Job Responsibilities:

• Provide IT Service Desk Support that covers Application, Infrastructure and End User Services.
• Provide first line technical support to clients, requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis, and resolution of client problems.
• Follow-up on the progress of the incident until closure. Escalate the unresolved incident to respective unit, which may range from very straightforward problems through to more issues that are complicated.
• Respond to a large volume interaction and efficiently while also providing a high degree of client satisfaction.
• Handled interaction within agreed customer Service Level Agreement (SLA)

Record and classify all customers queries.

• Respond and diagnose complex incidents in a customer-focused environment by demonstrating strong ability to perform Technical Helpdesk Skills.
• Prioritize and resolve issues identified by customers and other teams in a timely manner. Update customer on Incident or request status /resolution in accordance with SLA.
• Monitor the IT service process and workflow to ensure SLA’s are met.

Provide accurate and creative solutions to service management to improve service delivery

• Liaise with internal and external resolver groups regarding queries by end user on incident status on a daily basis.
• Work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).
• Monitor interaction channels to ensure all incidents are updated & progressing in the required timescales

Job Requirements:

• Degree/Diploma in Computer Science or IT related fields with 1-2 years of relevant working experience will be added advantage.
• Knowledge of Windows and Mac operating systems, common business applications, and basic network troubleshooting.
• Able to analyze, diagnose, and solve technical problems.
• Strong written and verbal communication skills.
• Good interpersonal skills, team player, highly motivated, well organized and result oriented.
• Able to work under minimum supervision.
• Candidate must be Malaysian citizen.

Job Types: Full-time, Contract
Contract length: 6 months
Pay: Up to RM4,000.00 per month
Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you Malaysian?
• How long is your notice period to your current employer?
• How much is your monthly expected salary?
• Are you comfortable with a 6-month and renewal contract?

Education:

• Diploma/Advanced Diploma (Preferred)