Primary Objective:

• Carry out transaction processing for various channels
• Manage transaction processing related queries and escalations

Manage cancellation and creation for all funds

Key Responsibilities:

• Expertise in documentation processes and activities related to transaction management
• Possess strong stakeholder management and engagement skills to be a liaison point for all internal and external stakeholders
• Lead, motivate and manage the Teams and resolve escalated issues.
• Review and improve on policies, guidelines, work processes, operations manual/procedure, documents etc to strengthen the monitoring and controls, smoothen the operational flows or improve the business support services and alignment to the relevant Group policies and guidelines.
• Ensure adherence to regulatory, risk and compliance requirements
• Balance resource allocation among teams based on demand and priorities
• Continuously drive improvements and enhancements to operational efficiency.
• Support implementation of initiatives and take the lead on the PRS/UT system change project. Ensure no slippage on timelines and completion of actions.
• Ensure team members follow the standards and practices of their functional expertise.
• Ensure timely and accurate transaction processing and creation cancellation advices for all funds.
• Ensure all audit queries (internal and external) are attended to promptly
• Provide cross support to other teams and sections within RHBAM Operations where required.

Help empower the team to work independently and self manage

Requirements:
Bachelor Degree - • Degree or Diploma in Banking & Finance, Economics, Statistics, Project Management , Asset Management, Unit Holders Registry, Custodian, Company Acts and will verse in Microsoft Office..

• Nil

• 8-10 years’ experience in related Financial Services Industries or Asset Management
• Proficiency in MS Office tools and RHBAM core systems

5 years of Transfer Agency knowledge

• Strong understanding of regulatory requirements.
• Profound analytical, logical thinking, and problem solving skills
• Strong business writing and presentation skills

Stakeholder management & engagement

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards