Primary Objective:

Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross selling/up-selling (excluding Reflex team members) Bank’s products and services towards customer satisfaction.

Key Responsibilities:

• Understand the different types of services and products offered
• Provide and communicate information on new product and services
• Facilitate customers calls and resolve customer issues
• Manage disgruntled customer, handle customer complaints and escalates to relevant parties
• Process customer request and ensure communication to relevant parties

Others

• As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline.

Requirements:
Bachelor Degree - Minimum a Diploma or Degree..

Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers

• Pleasant personality with excellent verbal and written

communication skills.

• Excellent telephone etiquette.
• Able to work independently with minimum supervision.
• Strong oral communication and problem solving skills.
• High customer service orientation.
• Computer literate.
• Good stress management ability.
• Must be a strong team player.

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards