Mexico Job Openings
Citi
Customer Service Analyst 2 - C10 - CIUDAD DE MEXICO
Ciudad de México
FULL TIME
October 11, 2024
Responsibilities:
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients
- Develop and maintain client portfolio through regular calls and face to face interaction, as needed
- Inform clients about problems (system failures, market issues) and provide regular resolution updates
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- 0-2 years of relevant experience
- Experience in customer service preferred
- Computer proficiency
- Consistently demonstrate clear and concise written and verbal communication
- Proven investigative and analytical skills
- Demonstrated ability to present concepts and influence change
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
- Proven ability to work under limited supervision within a team environment
- Bachelor's degree/University degree or equivalent experience
Fluent in both English and Spanish
Experience in customer service
-
Job Family Group:
Customer Service-
Job Family:
Institutional Customer Service-
Time Type:
Full time-
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
New Job Alerts
Areas Mexico
Analista de reclutamiento y seleccion-Aeropuerto Guadalajara
Guadalajara
FULL TIME
November 19, 2024
View Job Description
Looking for similar job?
Arrow Electronics, Inc.
Customer Support Associate II - VAS
Tlaquepaque
FULL TIME
August 31, 2024
View Job Description
Conduent de Mexico S.A. de C.V.
Customer Care Agent (Hybrid)
FULL TIME
August 30, 2024
View Job Description
Dresden Partners
Customer Success / CLM / Remoto
Ciudad de México
August 30, 2024
View Job Description
Support Services Group México
Home office Customer Service Agent
Hermosillo
FULL TIME
August 31, 2024
View Job DescriptionSee What’s New: Citi Job Opportunities
Citi
Info Sec Tech Sr Lead Analyst - C14 - CIUDAD DE MEXICO
Ciudad de México
FULL TIME
November 6, 2024
View Job Description
Citi
BANAMEX Analista de Back Office - C08 - Ciudad De Mexico
Ciudad de México
FULL TIME
November 6, 2024
View Job Description
Citi
KYC Operations Analyst 2 - C10 - CIUDAD DE MEXICO
Ciudad de México
FULL TIME
November 6, 2024
View Job Description
Citi
BANAMEX Project Analyst 2 - C10 - Ciudad De Mexico
Ciudad de México
FULL TIME
November 6, 2024
View Job Description
Citi
Ops Sup Analyst 1 - C09 - Ciudad De Mexico
Ciudad de México
FULL TIME
November 6, 2024
View Job DescriptionNew Job Alerts
Areas Mexico
Analista de reclutamiento y seleccion-Aeropuerto Guadalajara
Guadalajara
FULL TIME
November 19, 2024
View Job Description