Customer Service Representative

• Captures, records and commits customer orders according to customer needs, agreement and defined service level
• Proposes product alternatives in case of phase-out or shortage
• Optimizes, plans and coordinates the delivery with customers and partners
• Handles customer orders portfolio and monitors execution
• Liaise with the relevant partners to ensure on-time deliveries and service commitment
• Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
• Captures customer’s requests & claims
• Analyses and provides issue resolution or appropriate answer
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
• Shares recurring problems with the relevant internal partner(s) in order to find solutions
• Contributes to continuous improvement to enhance work methods and customer satisfaction

• Bachelor’s Degree in International Business or related
• Experience dealing with customers
• Advanced English

• Attractive benefits package with direct contract.
• An environment of continuous development due to experiences in the same role and a digital and in-person platform of courses in different disciplines that enable future professional growth.

• Identification and contact.
• Integration of your file as a job applicant.
• Evaluation of your job application in accordance with our selection and/or recruitment process.
• Verification of the information you provide to us.