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The Support Representative I
SOLRITE is searching for a Customer Support Representative for our Support team. The Support representative is responsible for underwriting consumers who have applied for solar financing. SOLRITE is looking for someone who is interested in the renewable energy sector and in a stable work environment on a transaction processing team.
Responsibilities

• Able to work on site.
• Interact with customers via phone, email, chat, or in-person to address inquiries, provide information, resolve issues, and deliver top-notch service.
• Bilingual Support: Communicate fluently and effectively in both English and Spanish to assist customers who prefer to communicate in their native language.
• Develop a deep understanding of our products or services to provide accurate and relevant information to customers.
• Identify customer needs and concerns and work diligently to find solutions. Escalate complex issues to the appropriate team or supervisor when necessary.
• Provide basic technical support and troubleshooting assistance for customers encountering issues with our products or services.
• Maintain detailed and accurate customer records, including interactions, inquiries, and resolutions, using CRM software.
• Resolve routine, complex, and unique questions/issues.
• Ensure facilitation of first-call resolution and customer satisfaction on all transactions handled.
• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates.
• Other duties as assigned

Minimum Requirements

• Bilingual
• High school diploma or equivalent; bachelor's degree preferred.
• Proficiency in both English and Spanish, with excellent verbal and written communication skills in both languages.
• Previous customer service or call center experience is a plus.
• Strong problem-solving abilities and a customer-centric mindset.
• Exceptional interpersonal skills and the ability to empathize with customers.
• Familiarity with CRM software and customer service tools is a plus.
• Availability to work flexible hours, including evenings and weekends if required.
• Patience, resilience, and the ability to remain calm under pressure.

Working Conditions

• Open-office environment

Location:

• Tijuana, Mexico

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Type: Full-time
Pay: $16,320.00 - $19,200.00 per month
Application Question(s):

• Are you able to work Monday to Saturday?
• What is your English level?
• How many years of Customer Service in a contact center setting do you have?

Experience:

• Customer Service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person
Application Deadline: 15/11/2024
Expected Start Date: 19/11/2024