Relocation Allowance

Health Management

On-site Medical Service

International Opportunities

Family Insurance Plan

• Customer-Centric Support: Handle IT-related incidents and service requests, ensuring prompt resolution and exceptional service delivery to our internal customers
• Technical Troubleshooting: Swiftly resolve technical issues to minimize downtime and maintain uninterrupted access to essential IT services
• IT Tools Mastery: Learn and utilize IT service management tools effectively for efficient incident tracking and knowledge sharing
• End-User Empowerment: Train end-users on IT service usage, reducing dependency on support and enhancing user experience
• Continuous Improvement: Proactively identify and report recurring issues to drive timely resolution and improve service delivery
• Project Participation & Collaboration: Engage in a variety of local and global projects, while collaborating with team members across more than 15 countries
• Citizen Development Opportunity: Foster growth and innovation through participation in citizen development initiatives, utilizing low-code/no-code tools to improve processes

• Bachelor’s Degree in IT related fields; advanced degree preferred or compensating years of experience
• Desirable 5 Years of Industry-relevant professional experience in IT manufacturing environment.
• Relevant certifications, system experience, and training
• Professional-Level English language skills advance
• Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
• Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
• Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
• Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.