Position:
Customer Support Associate II - VAS

Job Description:

At Arrow, we're currently looking for a Customer Support Associate for our Nogales, Sonora, or Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders.

What You'll Be Doing

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Responsible for Post-booking to Invoice process, including but not limited to maintenance of Value-Added orders & and follow-up to complete the post-booking process.
• Backlog Management.
• Work with the buyer and different portals to expedite factory purchase orders to meet customer open order demands.
• Pull reports from our Business Intelligence - BI system.
• SWAPS.
• Internal Requisitions - IR - ISO.
• Allocations / Constraints Materials.
• Work with BOMs.
• Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
• Work with COP inventory, (Customer Owned Parts)
• Support the sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
• Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
• Work with FA (First Articles) engineers to set up orders in the system.

What You'll Need

• Typically requires a 4-year degree and 3-4 years of experience or High school graduate with equivalent related experience.
• Industry experience is preferred in a similar field.
• Must be familiarized with BOMs.
• Must be familiarized with ERP systems - Oracle is a plus.
• Must be familiarized with Business Intelligent - BI systems.
• Must be familiarized with the Quoting process.
• Must be familiarized with Expedites.
• Intermediate to advanced knowledge of Microsoft Excel is a must.
• Experience supporting sales efforts.
• Communication skills teamwork-oriented.
• Ability to communicate fluently in English.

Work Arrangement:

• Hybrid: 3 days in office / 2 days work from home

What's In It for you?

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days
• Vision and Dental Assistance
• Life Insurance
  
  • Healthcare Insurance
• 10% Food/Pantry Vouchers
  
  • Restaurant Vouchers
• 13% Savings Fund
  
  • Tuition reimbursement
• Wellbeing program
• E-learning
• Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate:

$17,658.33 - $23,499.94 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:
Full time

Job Category:
Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)