Duties and Responsibilities:
Mail Services

• Provides exceptional world class service to all clients (in all forms of communication).
• Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures.
• Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments.

Reprographics Services

• Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality.
• Provide binding services such a GBC, Velo, Coil, and Wire Internal
• Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper).
• Performs duties of scanning and imaging documents and light copy/print reproduction services.

Office Services

• Maintains the Office Services Center area in a neat and orderly fashion.
• Service and replenish the pantry, conference, kitchen, or meetings areas.
• Provides general and preventative office maintenance & repair duties.
• Oversees office equipment maintenance and safety tests.
• Breakroom organization, cleaning, and stocking.
• Meeting room and conference room set ups.
• Monitors level of office supplies on the floors while replenishing. • Inventories office supplies and orders accordingly.

Front of House

• Provides reception or concierge (front of office) coverage as needed.
• Welcome guests receive and catalog guest information, and orient new clients.
• Represent SPS Global and our clients positively in all interactions (in person, on the phone, and over email)
• Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service
• Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams.
• Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients.
• Answers and properly routes global calls,
• Logs visitors into the registration system.
• Provides light administrative support to staff as directed.

Competencies:

• Strong verbal and written communication skills.
• Excellent customer service skills.
• MS Office Suite experience with intermediate to expert competency.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD (Multi-Functional Device) equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses ability to work independently and capable of completing projects.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.

Internal Qualifications and Education Requirements:

• High School Diploma (or equivalent) required.
• 2+ years prior work experience preferred. Preference in office services, facilities management, mail, shipping/receiving, warehouse, or hospitality.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
• Ability to walk,bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness.
• MFP color calibration and print requests require this ability

Travel:

• Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation.
• Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need.
• Travel distance will be predominately within the FSS’s assigned region

This position is eligible for a $1/hour stipend* in addition to base pay.
*Stipend: This stipend does not apply to all SPS positions, and is only available for listed positions, with confirmation in interview. This stipend is to be paid within paycheck cycles. This stipend is taxable, and all regular payroll taxes will be withheld. In the event that your employment with the company terminates you will no longer receive this stipend. If you change positions within SPS you may no longer be eligible for this stipend. This stipend may be eligible for a limited time for this unique position. Please inquire with SPS for more information.
Job Type: Full-time
Pay: $22.00 per hour
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you comfortable being assigned to different client site locations within the city?

Education:

• High school or equivalent (Preferred)

Experience:

• Mail Services: 1 year (Preferred)
• Office Services: 1 year (Preferred)

Work Location: In person