• Deliver amazing customer service by having a hospitality-focused, customer-first mindset.
• Partner with PM shift Conference Center Coordinator ensure smooth oversight of all day-to-day operations of the conference center, including reservations process, pantry, and associated amenities, and supervision of event staff when needed.
• Maintain pantry inventory and coordinate restock when needed. Ensure pantry equipment is well-maintained, and is cleaned and sanitized daily.
• Meet with clients and conduct pre-event and post-event inspections.
• Coordinate technology needs according to customers’ requirements.
• Conduct regular quality-control walk-throughs of the amenities areas, handling concerns/issues in the moment. Report any urgent or unusual matters to your manager and/or building maintenance staff as appropriate.
• Manage relationships with in-house customers and key vendors.
• Utilize and market URBN Playground technology to increase customer awareness, usage of programs, and ancillary sales.
• Promptly and professionally respond to inquiries about conference room reservations and procedures.
• Ensure all health and safety procedures are adhered to according to law
• May be called to assist in other amenity areas. Completes special projects and performs other duties as assigned.

• Presenting a consistently positive professional image
• Getting things done
• Interacting with and negotiating with people to get things done
• Scheduling and sending important reminders
• Using proprietary technology systems and software
• Customer service and proactive hospitality
• Promoting services and partnerships
• Noticing the little details and taking action to improve
• Using sound judgment to make decisions independently
• Dealing with challenging situations and responding to emergencies
• Being accountable and taking responsibility
• Handling face-to-face interactions, phone calls, and emails in a professional and efficient manner

• A college degree strongly preferred, or equivalent job-related experience
• Prior work experience in the conference or hotel industry, or similar
• Experience setting up and trouble-shooting virtual conferencing software
• A great sense of humor and sense of fun

• Prior experience in Administrative roles
• Additional language skills