Regional Operational Manager

Functional area: Service

Country: Mexico

City: Tlalnepantla de Baz

Company name: Atlas Copco Mexicana SA de CV

Date of posting: Nov 7, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

Regional Operational Manager

Are you ready for a new challenge in your professional career?
We're looking for you to to be in charge of your own group of field service engineers to generate and mantain existing business through an excellent service strategy executed, taking care of the key accounts too from a service perspective. You'll be working with a complete group of FSE taking ownership on the operational results over a geographical service area. In this way, you wil. be able to generate operational efficiency and develop relationship with key accounts to ensure the follow up with divisional KPI's.

Your manin responsibilities on this role will be:

• Take ownership of the region assigned and generate reports on service operation performance.
  
• Visit customers face to face with special attention given to key accounts.
  
• Drive customers up the service ladder.
  
• Follow up on the execution of service workorders.
  
• Establish, maintain and implement all quality procedures related to service operation.
  
• Coordinate with person responsible to reinforce strength and improve weakness in the workflow chain.
  
• Customers maintenance & development through excellence service execution.
  
• Be accountable for the customer satisfaction.
  
• Keep regular contact with customer during the year.
  
• Work actively and in coordination with regional sales managers.
  
• Ensure technical knowledge and competency development of FSE in alignment with Service Manager.
  
  

What we expect of you?

• Academical background related to bachelor degree in electronics, automatization and similar.
  
• 5 to 7 years of experience in after sales market and B2B business.
  
• Advanced english level.
  
• Analytical skills to bring operational efficiency.
  
• Capability to read & follow up on divisional dashboards.
  
  

Passionate people create exceptional things.
We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
Join us on our journey for a better tomorrow.



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