We are seeking passionate Customer Retention Specialists to join our dynamic team. As a Customer Retention Specialist, you will be responsible for maintaining and enhancing customer satisfaction while identifying opportunities for retention. Responsibilities: - Handle inbound and outbound calls to address customer retention inquiries. - Identify reasons for customer churn and propose tailored solutions to retain customers. - Build trusted relationships with customers to ensure ongoing satisfaction. - Collaborate closely with technical and sales teams to proactively resolve customer issues. - Availability to work full time according to the following schedule
Profil Recherché

• Previous experience in a similar role, preferably in the telecommunications industry.
• Excellent verbal and written communication skills.
• Ability to effectively manage stressful situations and resolve conflicts.
• Results-oriented with a strong ability to achieve and exceed retention goals.

Avantages sociaux et autres

• An hourly rate paid training from the first month.
• An open-ended contract and Social security.
• A very enticing attendance bonus.
• A Roofless performance bonus system.
• Private free health care with a very competitive rate.
• Free door to door transportation for shift ends.
• Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc).

Amplitude horaire
24H/ 24H