What will you do?
The Sales Bilingual Customer Service Representative's main objective is to provide top-of-the-line customer service in resolving issues quickly and in an accurate manner. Roles and Responsibilities:

• Performing outbound calling to new and existing wireline residential customers offering telecommunications products and services.
• Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about.
• Solution based selling approach → overcoming customer objections by listening, understanding, probing, and recommending.
• Simultaneously navigating through multiple systems and tools while interacting with customers.
• Processing customers' orders and ensuring its accuracy and completion
• Participating in continuous training sessions and sharing best practices
• Provide customer care when necessary
• Maintain adequate proficiency in products and platforms supported
• Communicate with the supervisor, team members, and other teams regarding problems , solutions, and trends,

Who are you?

• Experience in Sales is required
• You have a good sense of service and listening skills
• Can speak GOOD level of French and English (bilingual profile)
• Candidate must be adaptable to changing work schedule (Night shift)
• With at least 6 months call center experience.

Social and other benefits
What do we offer?

• Vouchers for Ramadan!
• Competitive salaries and bonuses
• Attractive Health Insurance
• Personalized training oriented to developing your customer service skills
• Learning tools that you can have accessible at any time (and just a click away!)
• Career opportunities
• And so much more!!!

Time range Rotating hours (44h/week) Net salary + bonuses
Interesting package (Fixed salary + attractive bonuses)
We are looking for talented and passionate people like You! Join our team!
Apply now and be part of the #Feel Good Company.
Job Type: Full-time
Pay: 8,000.00DH - 12,000.00DH per month
Application Question(s):

• Do you have a call center experience?
• Do you have sales experience?

Education:

• Primary (Preferred)

Language:

• French (Preferred)
• English (Preferred)

Location:

• Casablanca (Required)