Morocco Job Openings
TELUS International
Quality Analyst - Bilingual
Casablanca
FULL TIME
August 6, 2024
Responsibilities:
The Customer Experience Analyst - Bilingual will also provide floor support when needed, provide an excellent coaching experience and support Customer Service Representatives. The CEA will support representatives through the deal scoping process and complex scenarios, providing coaching through side-by-side sessions, call listening sessions, scrubbings and call calibration. This position will use high-level decision-making to implement the policies and procedures established by the account to drive innovation and satisfaction with our customers, analyze data and provide findings to Team leaders in order to improve performance. Will be responsible for handling escalations and providing feedback based on their analysis.
Requirements:
- Amenable to work in a night shift schedule and 100% onsite work set up
- Advanced oral and written proficiency in French and English
- Analytical skills
- Result Oriented
- Teamwork
- Focus on problem-solving and decision making
- Internal and External Customer Orientation
- Ability to work under pressure
- Strong verbal and written communication skills
- A minimum of 1 year experience in the same job is required.
Application Question(s):
- How much is your asking salary in Morocco Dirhams?
- Are you amenable in working on a night shift schedule?
- Quality Analyst: 1 year (Required)
- French (Required)
- English (Required)
- Casablanca (Required)
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