Morocco Job Openings
TELUS International Morocco
FR/ENG Sales Representative - Customer Service Representative
Casablanca
FULL TIME
September 1, 2024
The Sales Bilingual Customer Service Representative's main objective is to provide top-of-the-line customer service in resolving issues quickly and in an accurate manner. Roles and Responsibilities:
- Performing outbound calling to new and existing wireline residential customers offering telecommunications products and services.
- Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about.
- Solution based selling approach → overcoming customer objections by listening, understanding, probing, and recommending.
- Simultaneously navigating through multiple systems and tools while interacting with customers.
- Processing customers' orders and ensuring its accuracy and completion
- Participating in continuous training sessions and sharing best practices
- Provide customer care when necessary
- Maintain adequate proficiency in products and platforms supported
- Communicate with the supervisor, team members, and other teams regarding problems , solutions, and trends,
- Experience in Sales is required
- You have a good sense of service and listening skills
- Can speak GOOD level of French and English (bilingual profile)
- Candidate must be adaptable to changing work schedule (Night shift)
- With at least 6 months call center experience.
What do we offer?
- Vouchers for Ramadan!
- Competitive salaries and bonuses
- Attractive Health Insurance
- Personalized training oriented to developing your customer service skills
- Learning tools that you can have accessible at any time (and just a click away!)
- Career opportunities
- And so much more!!!
Interesting package (Fixed salary + attractive bonuses)
We are looking for talented and passionate people like You! Join our team!
Apply now and be part of the #Feel Good Company.
Job Type: Full-time
Pay: 8,000.00DH - 12,000.00DH per month
Application Question(s):
- Do you have a call center experience?
- Do you have sales experience?
- Primary (Preferred)
- French (Preferred)
- English (Preferred)
- Casablanca (Required)
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