TELUS International is a leading company in digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Are you curious to know more about TELUS International ? https://www.telusinternational.com/fr
What will you do ?
The Bilingual Customer Service Representative's main objective is to provide top-of-the-line customer service in resolving issues fast and in an accurate manner. Roles and Responsibilities:

• Answer incoming calls from members to resolve issues, answer product inquiries and program questions, handle complaints, troubleshoot problems and provide information that demonstrates knowledge of products and services provided by the client, inclusive of benefit plan options.
• Identify customer trends and escalate to the appropriate channels per client and company policies
• Provide one-call resolutions to customer situations in the attempt to prevent repeat calls
• Deliver the brand promise every day
• Processing customers’ orders and ensuring its accuracy and completion
• Participating in continuous training sessions and sharing best practices
• Provide customer care when necessary
• Maintain adequate proficiency in products and platforms supported
• Communicate with the supervisor, team members, and other teams regarding problems, solutions, and trends

Who are you ?

• You are dynamic and motivated, with excellent interpersonal skills
• You have a good sense of service and listening skills
• You have a very GOOD level of French and English (bilingual profile)
• Candidate must be adaptive to changing work schedule (Night shift)
• A first experience in a call center is desirable but not necessary, a full training and support will be given.

We are looking for talented and passionate people like You! Join our team!
Apply now and be part of the #Feel Good Company.
What do we offer ?

• Competitive salaries and bonuses
• Attractive Health Insurance
• Personalized training oriented to developing your customer service skills
• Learning tools that you can have accessible at any time (and just a click away!)
• Career opportunities
• And so much more

Rotatif hours (44h/week)
Interesting package (Fixed salary + attractive bonuses)
Type d'emploi : Temps plein
Date limite de candidature : 27/11/2023