Morocco Job Openings

Hi Five Group

Customer Service Agent in Tangier

Tangier

November 8, 2024

Hi Five Group is one of the leading English-speaking BPO providers in Morocco, committed to excellence and providing high-quality service. We offer competitive, reliable, and productive staffing solutions to modern businesses to help them overcome challenges. Our highly trained teams excel in all aspects of their job, and we source ambitious and motivated graduates for your roles. Join us and see the difference our expertise and dedication can make for your business. This is an exciting full-time, on-site role located in Tangier as a Call Center Customer Service Agent, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Profil Recherché

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
Follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Avantages sociaux et autres

Very good level of English
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma (Baccalaureat) minimum
CV MUST BE ENGLISH

Amplitude horaire
Rotative

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