Hi Five Group is one of the leading English-speaking BPO providers in Morocco, committed to excellence and providing high-quality service. We offer competitive, reliable, and productive staffing solutions to modern businesses to help them overcome challenges. Our highly trained teams excel in all aspects of their job, and we source ambitious and motivated graduates for your roles. Join us and see the difference our expertise and dedication can make for your business. This is an exciting full-time, on-site role located in Tangier as a Call Center Customer Service Agent, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Profil Recherché

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Avantages sociaux et autres

• Very good level of English
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma (Baccalaureat) minimum
• CV MUST BE ENGLISH

Amplitude horaire
Rotative