• Taking incoming calls from customers and providing support in resolving problems with their product
• Listening to the customer, assessing their situation and providing them with relevant information about their coverage and what is possible to resolve their issue.
• Scheduling appointments for technical issues
• Following procedures and protocols to assist customers as efficiently and effectively as possible and handling escalations of problems as needed.
• Updating customer data in the system and ensuring accurate documentation of calls.
• Supporting other departments as needed to assist customers with their questions and issues.
• You will actively contribute to increasing customer satisfaction.

• You have a good level of Dutch, both oral and written. Fluency in English is also a requirement for this position;
• Experience in the insurance industry is desirable

• Service-oriented and highly accurate
• Eye for detail and spot even the smallest discrepancies and peculiarities
• Finally, you are enthusiastic, eager to learn, proactive, have good written and communication skills and are not easily distracted
• Diligence, punctuality, systematic and responsible approach
• Knowledge of Microsoft Office (must)

• Come to the Allianz side! We have attractive compensation and incentives:
• Fixed salary compensation along with fixed benefits.
• Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.
• Additional vacation days (relocation)
• Complete training curricula available (tailored courses)
• Private insurance (Allianz)
• Hybrid Work after 2 first months of presence
• Participating in World-run event