Job Overview
The Customer Service Representative will work exclusively for a project with a U.S. based client in the property insurance industry. The primary focus of the position is communicating with insureds, agents, or producers and/or other insureds’ representatives, via telephone, live chat, and email, on a wide variety of new and renewal business inquiries, insurance policy servicing matters, and/or first notice of loss and/or claims status requests. The Customer Service Representative Team also provides administrative and technical assistance in the ongoing maintenance of policies and assists in ensuring the proper set-up, maintenance, and upkeep of accurate, complete, current, and regulatory-compliant claims files, as directed.
Job Qualifications
A good fit for the position will typically have the following qualifications:
- A bachelor's/master’s degree in English is a huge plus
- Customer Service Telephone and Email Business Etiquette Rules
- Willing to work full-time
- Excellent written and oral English communication skills
- 2+ years of customer service experience in an English setting, preferably for US/Canada based clients
Job Benefits
- Permanent full-time employment (CDI)
- Training Provided
- Social Security
- Performance Bonus
Business Hours
- Monday-Friday 8:00am to 6:00pm (United States Eastern Standard Time)
o Note: Hours are subject to change given client and business needs
Job Compensation
- Base Salary + Performance Bonus
Job Type: Full-time
Pay: 5,500.00DH - 7,000.00DH per month
Application Question(s):

• Do you have a higher education degree in English studies/literature?
• Have you ever worked in customer service with US/Canada clients in English?
• Do you have any current commitments that will prevent you from starting immediately?
• What city do you currently live in?
• Rate your English level from 1 to 10. (1= Beginner; 10=Expert)
• Are you able to work business hours for US Eastern Standard Time Zone(currently 1:00pm to 11:00pm Morocco Time)? This job is NOT remote.

Experience:

• english customer service: 1 year (Preferred)

Language:

• English (Required)

Application Deadline: 04/10/2024
Expected Start Date: 07/10/2024