As Circle Lead MA Data & Consolidation Services you are responsible for organizing, recording, and processing various types of data, contributing to up-to date management accounting systems and datasets and continuous improve the operational efficiency and effectiveness of the services.

The team is to ensure that data is accurately recorded, managed, and processed within systems, and that business events and related tasks are handled efficiently and in compliance with relevant (control) standards.

Your role and work environment
The Chief Operations Officer (COO) domain builds bridges within ING linking to almost every part of the bank. Its purpose is to drive secure, efficient processes for our customers and colleagues.

ING wants to set up a bank-wide COO organisation that's ready for the future, with scalable, seamless, digital, and resilient operations. To help us achieve this, COO identified three main ways to make the most impact:

• Building a network organisation: more networking and cross-border collaboration.
• Consolidating the organisation: share capabilities and services in locations where we can best embed these.
• Digitalisation/straight-through processing: making our processes end-to-end to provide a seamlessly digital experience for our customers.

Global COO Finance is an independent unit within ING’s COO domain, reporting hierarchically into ING’s Chief Financial Officer and functionally into ING’s Chief Operations Officer.

Global COO Finance (COOF) is accountable for designing the global finance operations and technology strategy (together with ING’s TECH organisation) and optimising productivity and customer satisfaction in Operations to improve operational efficiency. It is accountable for executing ING Finance and COO strategy to evolve towards one global digital bank, is responsible for performance of Operations, the operating model, decisions on sourcing and all relevant regulatory and Risk topics.

The purpose of COOF: We are the heartbeat of Finance enabling excellence.

Your job is to lead a team of experts with a related purpose to deliver effective and efficient processes and services, developing and embedding controls that safeguard the compliance of relevant policies and standards and meeting business partner expectations.

Responsibilities
You are responsible for setting the standards for your scope of responsibility and takes responsibility for developing, innovating and safeguarding knowledge. Your role is to manage the circle in achieving its (long term) objectives and implement and execute the COOF strategies for your scope of responsibility. You are responsible for the execution of all activities of this organisation in Netherlands and ING Hubs, including risk & control activities to remain in control of risks and keeping the bank safe. You do that by steering the team members in your circle who work on a specific service by providing them with a strategic direction, by coaching them on the job, defining the product roadmap and by managing stakeholders. The people who work in the circle (across locations and in total ~ 10 FTEs) report to you, which means it is your job to empower them to thrive and perform at their best. You set direction, you help them to develop their craftsmanship and you have continuous conversations about their career development. As a Circle Lead you report hierarchically to the Super Circle Lead Management Accounting, Management Information and Cost Management.

The Management Accounting, Management Information and Cost Management Super Circle focuses on the execution and control of management accounting, reporting and cost management. Besides, the super circle is responsible for meeting agreed service levels and continuous improvement of the operational efficiency and effectiveness of the services.

The activities within the super circle are grouped into four (4) introduced circles:

• Cost Invoicing & Recharges Services is vital in organizing, recording, and processing cost invoices and (intercompany) recharges, contributing to up-to date financial systems and compliant settlement of costs invoices. The team is to ensure that data is accurately recorded, managed, and processed within systems, and that business events and related tasks are handled efficiently and in compliance with relevant (control) standards.
• Cost Modelling & Allocation Services is vital in organizing, recording, and processing cost models and related cost allocations contributing to up-to date financial systems and compliant settlement of costs invoices. The team is to ensure that data is accurately recorded, managed, and processed within systems, and that business events and related tasks are handled efficiently and in compliance with relevant (control) standards.
• MA Data & Consolidation Services is vital in organizing, recording, and processing various types of data, contributing to up-to date management accounting systems and datasets. The team is to ensure that data is accurately recorded, managed, and processed within systems, and that business events and related tasks are handled efficiently and in compliance with relevant (control) standards.
• MI Reporting Services is to provide accurate and timely information to support performancemonitoring, decision-making, and internal communication. It plays an important role in collecting,analysing, and presenting data and insights to key stakeholders within the organization.

Your key responsibilities
You deliver operations according to agreed service levels, while staying safe, reliable and compliant on your services. You are continuously looking for ways to improve, to further optimise the sourcing
strategy, and to further drive employee engagement and diversity.

• Leadership and Direction - Communicate the actions needed to implement the COOF strategy for your Product; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
• Policies and procedures development - Lead and coordinate the development and delivery of financial policies, guidelines, and protocols in your scope of responsibility to ensure the department complies with regulations and good financial practice.
• Functional Strategic Formation - Contribute to the formation of a key element of functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs.
• Operational Compliance - Monitor and review performance and behaviour’s within area of responsibility to identify and resolve non-compliance with the organization's policies and relevant regulatory codes and codes of conduct.
• Organisational capability building - Identify the team's individual development needs. Plan and implement actions, including continuing professional development to build their professional capabilities. Coach and mentor the people in your line of responsibility to support the development of the COOF talent pool.
• Performance Management - Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives. Policy Development & Implementation - Develop procedures and interprets and applies policy for area of expertise to achieve specified outputs, then monitor implementation of those procedures within the organization.
• Stakeholder Engagement - Identify and manage stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

You hold a Masters Degree (University / Postgraduate) and have ~10 years of experience in area of expertise and relevant experience of planning and managing resources to deliver predetermined objectives (~5 years).

Acting as the organisation’s authority in the following technical skill areas:

• Builds Customer Loyalty - Works at an advanced level to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability.• Compliance Management - Uses technical guidance to achieve full compliance with applicable rules and regulations in management and/or operations.
• Customer Service Delivery - Uses comprehensive knowledge and skills in meeting high customer service standards.
• Managing Change - Uses comprehensive knowledge and skills providing guidance and support to others on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.
• Planning and Organizing - Uses comprehensive knowledge and skills on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives with team.
• Policy and Regulation - Interprets and applies comprehensive knowledge of laws, regulations and policies in area of expertise.
• Resourcing and Workforce Planning - Uses comprehensive knowledge and skills to ensure the organization can recruit people with the skills it needs to achieve competitive advantage, while also balancing its resources in order to meet short-term and long-term strategic goals.

You master the following key behavioural skills:

• Build effective teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Ensures that the team has the right mix of skills; leverages individual strengths effectively.
• Collaborate - Builds partnerships and works collaboratively with others to meet shared objectives. Encourages people to share their honest views, responds in a non-defensive way when they do
• Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. Uses customer feedback and data to drive continuous improvement; creates an environment in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience.
• Demonstrate self-awareness - Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Drives Engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Ensures that the team can make decisions and take accountability.
• Drive Results - Consistently achieves results, even under tough circumstances. Builds a strong sense of urgency to exceed goals and beat deadlines. Ensures that the team pushes through obstacles and establishes a superior track record.
• Ensure accountability - Holds self and others accountable to meet commitments. Tracks team metrics and milestones, redirecting effort, as necessary, for continued progress.
• Instil trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Nimble learning - Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Promotes an environment in which people are constantly learning from both successes and failures.
• Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Equips the team to handle day-to-day tasks effectively on their own. Integrates systems to improve quality and service.

Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.
The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?
Upload your CV and motivation letter by clicking the “Apply” button.
Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!