Netherlands Job Openings
GROUPE LIMAGRAIN
End-User Support North Europe Manager
October 15, 2024
Type de contrat
CDITemps de travail
Temps completFamille de métier
FONCTIONS SUPPORT - SIFinalité du poste
As an End User Support Cluster Manager, you lead the IT support team in the North Europe
cluster to ensure that IT support needs are met efficiently and effectively.
Vos Missions
Support :
- Organize IT support activities and ensure that issues are resolved within the specified timeframes
- Analyze support request trends and propose improvements to reduce IT problems and downtime
- Manage IT assets within your cluster (equipment and contracts)
- Validate consistency and adherence to standards
Project :
- Coordinate assigned projects in collaboration with stakeholders, while following the methodology
- Regularly communicate and work closely with stakeholders to ensure successful project execution
- Ensure that project operation documents enable support
Infrastructure :
- Ensure the operational condition of local infrastructures
- Propose and implement infrastructure upgrade plans and budget tracking in collaboration with Business Relationship Managers
- Ensure the security of IT data and infrastructure within your cluster
Customer Service :
- Organize change management and tool adoption for users
- Maintain close communication with local business and various Business Relationship Managers
- Monitor performance indicators as defined by the department
Security and CSR :
- Enforce and promote company rules and policies
- Inspire, motivate, and unite teams around security practices
- Lead by example
Management :
- Create and/or establish the necessary conditions to motivate the team :
- Foster a climate of enduring trust
- Communicate regularly and respectfully with each team member (collective and individual times)
- Give meaning to the team's work (vision, objectives, indicators, priorities)
- Ensure equitable distribution of work among team members
- Ensure the development of each team member:
- Ensure smooth integration
- Define the work framework and associated expectations
- Provide regular feedback on each individual's work (positive feedback and areas for improvement)
- Continuously assess :
- That each team member has the necessary skills for their role, for example, by proposing internal and/or external training actions, mandatory refreshers, …
- Participate in a development plan tailored to the needs of each team member, for example, by delegating tasks or involving them in new projects…
- Encourage each team member to propose new ideas and imagine solutions
- Uphold company rules (security, labor laws, internal regulations, collective agreements, team code of conduct, values, and ethics) and ensure compliance
- Provide guidance and participate in the implementation of disciplinary measures
This position can be based in Netherlands.
Compétences : ce que nous attendons de vous
Required profile :
- Advanced knowledge of ITIL
- Familiarity with project management methodologies and tools
- Strong technical skills in IT services (Office 365, Systems, Networks, etc.)
- Ability to lead, motivate, and effectively manage a team in an international context
- Leadership and strong intercultural orientation
- Good organizational skills to manage priorities and meet deadlines
- Adapt behavior and communication based on clients (internal, external)
- Customer-oriented
- Ability to work in urgent situations and manage multiple tasks simultaneously
Vos avantages et votre environnement de travail
You will be supported in your new role by the EUS management team.
Processus de recrutement
You will have 3 interviews :
- a "manager" interview
- a validation interview
- a HR interview
Société
GROUPE LIMAGRAINLocalisation du poste
Localisation du poste
EuropeLieu
Critères candidat
Niveau d'études min. requis
Licence/Bachelor ou équivalentNiveau d'expérience min. souhaité
5 ans ou plusLangues
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