Position Title- Project/Delivery Manager
Hiring Mode- Contract
Project Duration- 6 months initial will be extended
Remote or Hybrid- Hybrid -3-4 days / week + need to travel across Netherlands
Address of client location (if Hybrid) – Amsterdam
Language: Dutch Fluency
Tech Stack - 3 Mandatory Skills:
Infra and cloud / DC, Service Desk,
Field Service,
Digital Workplace background/ Managing 30-40 resources
We are seeking an experienced Infrastructure and Cloud Services Manager to lead a dynamic team of 30-50 professionals. The ideal candidate will have a strong background in infrastructure management, cloud services, and IT service delivery, with a proven track record of driving operational excellence in Data Center (DC) operations, Service Desk, Field Service, and Digital Workplace environments. Prior experience working with offshore teams would be a strong value add.
Key Responsibilities:

• Support the Client team in the learning to collaborate with offshore teams
• Own the Transition plan of services from Client & Local Vendors to ITC Infotech
• Service Delivery Management:
• Oversee the delivery of IT services across Data Center operations, Service Desk, Field Service, and Digital Workplace initiatives.
• Ensure that services are delivered in accordance with established SLAs and quality standards.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement in service delivery and operational processesTeam Leadership:
• Lead, mentor, and develop a diverse team of IT professionals, fostering a collaborative and high-performance culture.
• Set clear objectives, provide regular feedback, and conduct performance reviews to ensure team members achieve their goals.
• Stakeholder Engagement:
• Build and maintain strong relationships with internal stakeholders and external partners to ensure alignment of IT services with business needs.
• Serve as the primary point of contact for escalations and strategic discussions regarding IT service delivery.
• Travel Requirements:

Travel frequently across the Netherlands to visit service delivery sites, engage with teams, and meet stakeholders.
Adapt to changing travel schedules and locations as necessary to ensure effective management and oversight.
Job Type: Contract
Pay: €550,00 per day
Ability to commute/relocate:

• Amsterdam, OH 43903: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)