We Offer:

• Customer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally; a ctively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
• Customer Experience: Own the customer experience. Lead the team to achieve best-in-class Customer Service
• Operations Execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
• Standard Adherence : Adhering to process in line with the agreed execution standards and customer specific IOP’s and monitor respective KPI’s
• Business growth : Identify and execute upselling opportunities; driving value through the network

• Experience in Shipping, Forwarding, Transport, Logistics or Supply Chain.
• Cold chain (perishable) and/or cartage operations experience would be an added advantage.
• Excellent stakeholder management and communication skills.
• Strong customer centricity and problem-solving mindset.
• Proficient with Microsoft Suite of products - Outlook, Excel, Word & Powerpoint.
• Experience with Cargo Wise One (CW1) preferred.