Req ID: 75023
Department: NZ Personal Banking Branch Network
Division: New Zealand
Location: Morrinsville
Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Banking Consultant in our Morrinsville Branch, your role is to provide exceptional customer experience meeting the needs of customers across the Retail product set across transaction activities, needs-based conversations and educating them on digital solutions, excluding Home Lending. The outcomes are to be achieved through living the ANZ Values and being highly competent retail retail bankers, with outputs delivered against being well managed, customer outcomes and financial outcomes for ANZ.

Role Location: Morrinsville Branch
Role Type: Secondment, Full-time
Work Schedule: Monday to Friday 8:30 am to 5:00 pm

Ka aha tō rā e kite ai? - What will your day look like

This role is accountable for:
Deliver positive customer outcomes and high satisfaction at all stages of dealing with ANZ from welcoming customers, to identifying and fulfilling customer needs.

Utilise @ ANZ frameworks to explore & understand financial needs of current & potential customers, and where appropriate meet needs to provide the best possible outcome for the customer or refer to another Business.

Educate the customer on the benefits of and demonstrate easy ways to bank to enable the customer to utilise banking services in the way that best meets their needs.

Support and actively assist other team members with the workload of the branch and share success and ideas within the team. Perform all duties effectively through maintaining an in depth and up to date knowledge of Bank processes, relevant products, and services in order to effectively and confidently identify and meet customer needs.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Exceptional customer focus - retail experience is an advantage,
• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
• Ability to multi-task and highly adaptable to change and ambiguity,
• Willingness to work in a collaborative team environment,
• Sound understanding of compliance, and
• Excellent communication and interpersonal skills.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

/.You can apply for this role by visiting ANZ Careers and searching for reference number 75023.

Te Rā Ōtinga - Job Posting End Date

06/09/2024 , 11.59pm