New Zealand Job Openings
IAG New Zealand
Claims Journey Lead - Motor & Home
Auckland
FULL TIME
November 3, 2024
Mō te Tūranga | About the Role
In this role, you’ll shape the future state of a customers claims journey for both BAU and Event customers by being responsible for defining our 3–5-year roadmap for home or motor claims, while ensuring we deliver seamless and efficient end-to-end experiences. Collaborating with key stakeholders and technology partners, you’ll align roadmaps and explore best practices and emerging technologies to enhance customer experiences.
You’ll look wider to global best practises, work alongside claims delivery teams, and use insights to tell the story of current and future customer experiences. As a key figure in the NZ claims team, you will articulate the vision of what our customer claims journey will be and the steps required for us to drive meaningful change. If you’re ready to make a difference, we want to hear from you!
This is a permanent full-time opportunity with hybrid working conditions and is open to our IAG offices in New Zealand with a preference for Auckland or Christchurch.
Ōu Pūkenga | About You
- Experience in defining, planning, and shaping strategies and initiatives into tactical plans for successful delivery.
- Proven ability to foster a customer-centric environment.
- Developed leadership skills and experience in building partnerships and working collaboratively to meet shared goals.
- Ability to manage complexity, ambiguity, and respond to change, with a broad understanding of technology, business operations, program management, culture, and change.
- Significant operational experience in claims processes and strong commercial acumen.
Applications close on Friday, 15 of November 2024 at 11.59pm.
Mō mātou| About us
- Boost your financial future with 4% Kiwi Saver employer contribution and life insurance as standard
- Up to 50% off personal insurance, including home and motor insurance
- Annual $500 wellbeing fund
- Flexibility through our My Flex program - supporting you to live life to the fullest
- Grow your skills and career development with the IAG Academy program
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