Make a difference as a Specialist, Liability Claims.
Join the largest insurance group in Aotearoa New Zealand and Australia.
About the Role
We have an exciting opportunity in our Liability claims team. As a Specialist, Liability Claims handler, you’ll be managing general liability claims for both our intermediated and direct brands, ensuring customer-focused experiences through your technical expertise and excellent soft skill.
Key Responsibilities include (but not limited to) –

• Registration and first actioning of notifications lodged by intermediaries or direct customers onto our insurance systems for case management. Prompt acknowledgment of claim registration to broker or insured
• Analysis and/or investigation of background facts in connection with submitted losses to resolve availability and extent of cover under policy wordings. Drafting of declinature correspondence
• Analysis of the Insured’s legal liability to actual and/or anticipated third parties. Identification of tenable defences available in tort, contract and statute to mitigate losses and/or recover against other parties. Attending Dispute Tribunal hearings to contest liability and/or quantum where tolerable settlements are unattainable
• Engage external suppliers (loss adjusters, lawyers) domestically and internationally to investigate, report and adjust losses occurring in any jurisdiction
• Devise a strategy for resolving covered claims to achieve commercially pragmatic outcomes that carefully balance cost containment against reasonable customer expectations
• Drafting and issuing Large Loss Reports to bring visibility to large losses (actual and potential) to underwriting and sales teams throughout the claim. Drafting alerts and updating large loss narratives to bring visibility to large claims.
• Raise and maintain reserves on the insurance system that represent the best estimate of IAG’s financial exposure for indemnity losses and external supplier fees pursuant to IAG’s reserving methodology.

This is a hybrid role, with the candidate expected to work from the local IAG office for up to two days per week. The start date is flexible for the right candidate.
Office locations: Auckland, Wellington, Hamilton and Christchurch
Please note: To work from home, you’ll need high speed internet connection and a private home office set up.
On offer

• Boost your financial future with 4% Kiwi Saver employer contribution and life insurance
• Up to 50% off personal insurance, including home and motor insurance
• Annual $500 wellbeing fund
• Flexibility through our My Flex program - supporting you to live life to the full
• Partner discounts on every day and special occasion items

About You

• 2 years' experience handling general liability claims
• Good knowledge of legal liability principles
• Strong decision-making skills
• Sound analytical and reporting skills
• Sound written and oral communication skills
• Ability to closely work with external stakeholders
• ANZIIF General Certificate or similar qualification desirable

About us
IAG is the largest general insurance group in Aotearoa New Zealand and Australia. You’ll know our brands – AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLi N’ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments.
We’re ready for you. Apply today.
Learn more about who IAG is here.
Job Types: Full-time, Permanent
Benefits:

• Employee discount
• Referral program
• Work from home

Schedule:

• 8 hour shift