Customer Advisor- Whakapā Kiritaki Kaitohutohu- Customer Contact Group - Fixed Term

• Join the Te Amorangi Mātauranga Matua, the Tertiary Education Commission (TEC) Customer Contact Group whānau.
• Take your passion for customer service to the next level.
• An opportunity to make real difference in a high trust organisation.

We have the opportunity for a Customer Advisor to join our Customer Contact Group, Rōpū Whakapā Kiritaki for a fixed term through to July 2025. The TEC Customer Contact Group is an innovative and energetic team focused on delivering excellent customer service to our key customers, tertiary education providers and learners.
The purpose of this role is to provide accurate, timely, and relevant information and advice to TEC customers by responding to enquiries received through multi channels (voice, chat, email) and/or outbound calling. Our Customer Advisors work at various levels and within assigned portfolios and teams and play a vital role in representing the voice of the customer while underpinning TEC's commitment to delivering a customer-centric experience.

He angitūtanga: About the Role

• Responding to multi-channel enquiries and complaints: voice, chat, email, and outbound calling,
• Conducting assigned outbound calling requests and facilitating on time reporting with technical data and system issues,
• Relationship managing an assigned portfolio of “high value” ($1m-$3m each) Private Training Establishments (PTEs) other PTEs recognised by the TEC to assist with meeting funding conditions and other needs,
• First point of administrative contact for the Top 60 largest Tertiary Education Organisations (TEOs) and PTEs in partnership with RMs portfolios each funded $5m+,
• Where required, managing escalated complex complaints,
• Responding to Investment Round enquiries and SME (subject matter expert) work.

He kōrero mōu: What we are looking for

• Experience working in a contact centre (more than one year),
• Good knowledge of TEC products and services OR demonstrated ability to quickly learn and operate at that level,
• Computer literate with good keyboard skills and proficiency in IT and business applications
• Particularly good oral and written communication skills including a confident and pleasant communication style,
• Clear and concise written correspondence, and the ability to manage more than one contact at a time,
• Experience staying organised while performing a wide variety of tasks and working in a sometimes high pressured, time constrained and ambiguous environment.

Ngā āhuatanga kei a mātou: What's in it for you?

• Three additional (TEC Days) leave days
• A range of benefits including flexible working options, a wellness programme.
• A motivated and supportive leadership team and manager, keen to make the most of your skill set.
• Remuneration from $87k + 3% Kiwisaver depending on skills and experience.

Me pēhea te tuku tono: How to Apply
To view the job description and/or apply for the role, please visit the TEC Careers Portal.

If this sounds like you, please apply now for this great opportunity with your tailored Cover Letter and CV, we welcome your application.

The closing date for this role is, Monday 2 September 2024.
Applicants must have the ability to obtain and maintain the legal right to work in New Zealand.

Prior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum.

The TEC is an equal opportunity employer and committed to providing a working environment that embraces and values diversity and inclusion. Your unique talents and experience will help us deliver exceptional services to New Zealand. We look forward to your application.