Shortlisted candidates will be invited to complete an online assessment and may be invited to attend an interview and assessment centre day at our office in Newmarket.
Your day-to-day: As a Customer Service Consultant for Lotto NZ, you

will:

• Support and engage with our My Lotto online customers and retail network

customers throughout their Lotto journey. * From registration, to how to play our games safely, to payments, to
ticketing, to prize claim support. * Provide real-time, first tier technical support for Lotto NZ
retailers. * Resolve customer issues using sound problem-solving tools and
techniques. * Assist with general My Lotto customer support activities.

A bit about you: You will have:

• a customer-first mindset. * a self-starter approach with strong prioritisation and time

management skills. * strong and effective verbal and written communication skills. * the ability to interact effectively with a wide range of people. * the ability to translate technical speak into easily understood
language & instructions. * adaptability and the ability to manage multiple priorities with
resilience & composure. * good operational knowledge of desktop/laptop and mobile device
environments, as network and wireless technologies. * a genuine passion to find solutions and use logical thought
processes to resolve issues. * Contact Centre experience is advantageous. * We strongly value cultural knowledge and language skills.Skills and knowledge can be gained
through education, paid and/or unpaid work, mahi aroha, in local churches,
marae, or other settings.

The detailed stuff: If
you choose to work in Customer Service at Lotto NZ, you are choosing
flexibility, variety, and the opportunity to gain experience and thrive.
We operate 365 days a year, and our hours of operation

are:

• 06:30am ' 08:00pm Monday, Tuesday, Thursday, Friday * 06:30am ' 09:00pm Wednesdays & Saturdays * 07:30am ' 06:30pm Sundays

Shift patterns include a weekend day - naturally,
Lotto draw days are busy!
At Lotto NZ, we have a hybrid model; you will be
working from our office in Newmarket and may be able to spend some time working
from home on agreed days subject to company policy, and once you have achieved
a level of proficiency.