Are you a passionate individual with excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!
We are currently seeking a motivated and customer-oriented Customer Service Officer to join our Dunedin team on a part time basis.
Some of the key responsibilities include:

• Greet customers and assist them in renting vehicles as based on their preferences and needs
• Process rental agreements accurately and efficiently
• Address customer inquires and concerns promptly and professionally
• Inspect vehicles before and after rental periods, noting any damages
• Monitor and coordinate fleet availability on a daily basis
• Achieve or exceed sales targets
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detailing and cleaning vehicles to business quality standards
• Refuel and transport vehicles

You will need to be flexible and available to work on a rotating shift roster.
To be considered, you should possess:

• Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
• Computer literacy skills required
• Previous experience in car rental, customer service, retail or sales
• The ability to work alone and as part of a team
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
• A full and current New Zealand driver’s licence
• Current and valid New Zealand work rights

In return, the successful candidate will receive:

• A competitive hourly rate + generous, uncapped incentive scheme
• Opportunity to maximise your income based on your exceptional performance with our incentive program
• Ongoing training and development
• Employee Referral Program - earn $$ when you successfully refer a candidate
• Company uniform provided
• Generous employee discounts including discounted car rental for staff, family and friends, Accor and more!
• Access to an international brand with opportunities to work nationally and globally
• Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness

About Europcar Mobility Group
Europcar Mobility Group is a major player in mobility markets and listed on Euronext Paris. Europcar Mobility Group’s purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner. With this in mind, the Group offers a wide range of car and van rental services – be it for a few hours, a few days, a week, a month or more – with a fleet that is already "C02 light" and equipped with the latest engines, and which will be increasingly "green" in the years to come (more than 1/3 electric and hybrid vehicles by 2023).
Customers’ satisfaction is at the heart of the Group’s ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group's three service lines - Business, Leisure and Local - which respond to the specific needs and use cases of both businesses, professionals and individuals. The Group’s 4 major brands are: Europcar® - the European leader of car rental and light commercial vehicle rental, Goldcar® - the low-cost car-rental Leader in Europe, Inter Rent® – ‘mid-tier’ car rental and Ubeeqo® – one of the European leaders of round-trip car-sharing (Bto B, Bto C).
Europcar Mobility Group delivers its mobility solutions worldwide solutions through an extensive network in over 140 countries (including wholly owned subsidiaries – 18 in Europe, 1 in the USA, 2 in Australia and New Zealand – completed by franchises and partners).
Further details on our website: www.europcar-mobility-group.com
Please note, only shortlisted candidates will be contacted.
Job Type: Part-time
Pay: From $25.75 per hour
Expected hours: 20 per week
Benefits:

• Employee discount
• Referral program

Schedule:

• Public holidays
• Rotating roster
• Weekend availability

Experience:

• customer service: 1 year (Preferred)