New Zealand Job Openings

New Zealand Couriers

Customer Services Officer

Palmerston North

FULL TIME

August 18, 2024

What we look for in a Customer Services Officer:

Taking inbound calls, answering email queries in support of our customers, your ability to communicate and connect to people will see you achieve exceptional customer service. You will be capable of remaining calm under pressure, and confident in handling customer queries with your solutions-focused approach. With your willingness to collaborate with other employees and contractors, you will be the perfect addition to our Customer Services team.

Key responsibilities include:

Process customer queries, via phone, email and face-to-face queries
Adhering to company national standards of service excellence at all times
Data entry and processing of misdirected/undeliverable freight
Assisting in operational and admin duties like freight-sorting, scanning, reporting, etc.

Hours for this role are Tuesday to Friday (8:30am - 5:30pm with 1 hour lunch break) and Saturday 8:00am - 11:00am.
Key attributes

Results-driven with natural problem-solving skills
Understanding that complaints are opportunities to build better customer experiences
A high level of accuracy and attention to detail
Excellent data entry skills and experienced with Microsoft Office
People-person; great listening skills; can build rapport with customers and colleagues

What's on offer?

Cut travel time in half – central location with plenty of amenities close by
Career development opportunities across the Freightways Group of companies

About New Zealand Couriers For more than 50 years, New Zealand Couriers has worked tirelessly to offer our customers the best possible levels of service. With over 1,200 employees, and 550 independent contractors in 25 locations across the length and breadth of New Zealand, we are incredibly proud to be the country’s leading Courier Company.

We are also the largest subsidiary of Freightways, one of New Zealand’s leading organisations. Despite our size we remain responsive to our market, with our people at the heart of our success.

If you're ready for the next step in your career, submit your application now! Please include your CV and cover letter detailing your experience and suitability for this opportunity.

All applicants will be required to provide proof of their eligibility to work in New Zealand and undertake pre-employment screening including a criminal history check and drug test.

New Job Alerts

Ngāi Tahu Tourism

Customer Experience Representative

Queenstown

FULL TIME

November 10, 2024

View Job Description

Zespri

External Relations Advisor - Community and Government

Mount Maunganui

November 10, 2024

View Job Description

New Zealand Government

General Instructor - Distribution

FULL TIME

November 9, 2024

View Job Description

Health New Zealand - Te Whatu Ora Te Toka Tumai Auckland

Workforce Systems Specialist - Roster and Time & Attendance

Auckland

November 9, 2024

View Job Description

New Zealand Government

Ranger Community

Queenstown

FULL TIME

November 9, 2024

View Job Description

Department of Conservation

Ranger Community

Queenstown

FULL TIME

November 9, 2024

View Job Description

OPSM

Casual Sales Assistant

New Lynn

CONTRACT

November 9, 2024

View Job Description

New Zealand Government

Digital Enablement - Business Lead

Auckland

FULL TIME

November 9, 2024

View Job Description

ESL Teaching Jobs

Kindergarten Teacher

Wellington

FULL TIME

November 9, 2024

View Job Description

Kulture Group

Entry Level Sales Respresentative - Start NOW!

Customer Service Representative

Mount Maunganui

August 26, 2024

View Job Description

Clipboard Health

Manukau City

FULL TIME

November 9, 2024

View Job Description

Entry Level Sales Respresentative - Start NOW!

Auckland

FULL TIME

November 9, 2024

View Job Description