New Zealand Job Openings

Teletrac Navman

Customer Success Specialist - Enterprise

September 20, 2024

If you're passionate about customer success and thrive in a dynamic, fast-paced environment, we want to hear from you! Join us at Teletrac Navman and be part of a team that's driving innovation and making a real difference for our customers.
As a Customer Success Specialist at Teletrac Navman, you'll be at the forefront of ensuring customer satisfaction and success. You will play a pivotal role in proactively managing all retention, renewal, and customer account activities.

Key Responsibilities:

Manage contract renewal activity for large enterprise clients
Assess customers' current level of service and drive greater value from our solutions
Collaborate with customers to increase their usage of our solutions
Conduct outbound customer calls to meet contract metrics and monitor customer health
Support the sales team with upselling and organic account growth opportunities
Maintain and update Sales Force.com CRM for assigned customers
Stay informed about product features and competitive offerings
Liaise with internal teams to resolve customer issues and conduct Quarterly Business Reviews
Advocate for customer success and drive organizational change to enhance the customer experience

Minimum 5 years experience in Customer Success or Account Management
Experience working with partner/reseller channels is desirable
Proficiency in SFDC or equivalent CRM software, including reporting
Previous experience in the Transport or Telematics industries is advantageous
Strong communication and conflict management skills
Ability to work collaboratively with diverse stakeholders
Passion for delivering exceptional customer experiences
Methodical approach to problem-solving and decision-making
Willingness to undertake periodic domestic travel

#LI-AK2 #HYBRID

Teletrac Navman is a software-as-a-service (Saa S) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. We track, measure and optimise vehicles, equipment and light assets to revolutionize your business with fleet management software.
Teletrac Navman manages more than 500,000 vehicles and assets for more than 40,000 companies around the world. With headquarters in Irvine, CA, we have an international presence with additional offices in the United States, United Kingdom, Australia, New Zealand, and Mexico. Check our website for more info at www.teletracnavman.com
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com

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